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Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
We're building a center of excellence to support the world's largest and best professional ski patrol. The Operations Manager: Patrol, Center of Excellence (COE) serves as a key operational partner responsible for connecting Patrol COE strategy, enterprise initiatives, and resort execution. This role helps create alignment across stakeholders, supports implementation of Patrol COE programs, and develops the operational systems and processes that enable the organization to achieve its strategic objectives.
Operations Managers serve as connectors across the patrol organization, partnering with resorts and enterprise teams to advance priorities, remove barriers, improve communication, and support successful program execution. This role works closely with Patrol COE leadership to strengthen organizational effectiveness, operational consistency, and long-term capability across the patrol network.
Job Specifications:
- Starting Wage: $77,841.00 - $111,201.00 + annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
- Support execution of Patrol COE priorities by aligning stakeholders, tracking progress, managing dependencies, and ensuring visibility across workstreams.
- Translate enterprise priorities into actionable plans, resources, communications, and operational processes that support successful implementation.
- Partner with resort patrol leaders and enterprise stakeholders to identify challenges, resolve barriers, and maintain momentum toward shared objectives.
- Act as a central point of coordination between COE programs, enterprise support functions, and resort patrol leadership.
- Help identify opportunities to standardize processes, share best practices, and improve collaboration across resorts.
- Assist leaders and stakeholders in implementing new programs, standards, tools, and ways of working across the patrol organization.
- Develop, maintain, and enhance dashboards, trackers, reporting tools, and documentation repositories.
- Assist in developing standardized processes, tools, and systems that support a scalable centralized operations function.
- Maintain documentation and reporting that supports operational visibility and accountability across patrol programs.
Job Requirements
- Knowledge & Skills
- Experience and appreciation of ski patrol operations, the ski industry, and mountain culture.
- Strong communicator able to connect with frontline team members, resort leaders, and enterprise stakeholders.
- Demonstrated ability to influence and align diverse stakeholder groups without direct authority.
- Strong organizational, facilitation, and program coordination capabilities.
- Ability to manage multiple priorities and navigate ambiguity in dynamic operational environments.
- Strong critical thinking and problem-solving skills.
- Experience developing processes, systems, and tools that improve operational effectiveness.
- Strong business storytelling and stakeholder management capabilities.
- Advanced proficiency in Microsoft Word, PowerPoint, Excel, and collaboration tools.
Required
- 3+ years of ski patrol, mountain operations, or related operational experience.
- Current or previously held OEC, WFR, EMT, AEMT, Paramedic, or equivalent certification.
- Experience leading projects, programs, operational initiatives, or teams.
- Demonstrated success working across multiple stakeholder groups and organizational levels.
- Ability to travel regionally and work in mountain environments.
- Strong communication skills with the ability to build trust across diverse patrol cultures.
Preferred
- Patrol supervisory or management experience.
- Experience supporting enterprise or multi-site operational initiatives.
- Experience developing dashboards, metrics, and operational reporting tools.
- Experience facilitating training, workshops, or large stakeholder meetings.
The expected pay range is $77,841.00 - $111,201.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 517894
Reference Date: 09/25/2026
Job Code Function: Mountain Operations COE
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