Care Support Specialist - Valdosta, GA

Job Details: Job Location: Lowndes County - Lowndes County, GA, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Operations, Qualifications: Qualifications:  High School Diploma or GED required. 1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment. Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls. Strong customer service, communication, organizational, and documentation skills. Ability to manage multiple priorities and maintain accurate records in a fast-paced environment. Valid driver’s license and reliable transportation for required field visits.Preferred Qualifications Current Certified Nursing Assistant (CNA) credential Must Meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse Bachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months. Familiarity with scheduling and client management systems. Prior experience in a regulated or healthcare-based environment. Measures of Success  New caregiver hires are completed timely based on area staffing needs. Pending caregiver onboarding is actively managed and completed within established timelines. Caregiver onboarding time is maintained within established expectations. New client admissions are coordinated timely from initial packet through start of care. Client service changes are coordinated accurately and without unnecessary delays. Missing client documentation is identified, communicated, and followed through resolution. Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.