Full-Time Customer Service Sales Associate

We are looking for a full-time team member who enjoys hands-on work and is comfortable working around vehicles. The ideal candidate should have mechanical aptitude, be capable of safely preparing and loading vehicles into the car wash tunnel, and enjoy performing interior cleaning and detailing services. We are looking for someone who is dependable, detail oriented, and willing to learn and grow within our team.

Position Summary

Team Member II is a certified operations team member responsible for performing advanced service functions, supporting membership sales initiatives, and assisting with daily site efficiency in both express and full-service environments.

Essential Functions

• Perform vehicle preparation and loading duties with demonstrated proficiency
• Conduct interior detailing services in accordance with quality standards
• Operate designated tunnel controls as assigned
• Process customer transactions using the point-of-sale (POS) system
• Maintain cash-handling accuracy and accountability
• Promote membership sales programs
• Maintain site cleanliness and safety standards
• Comply with the Company’s Injury & Illness Prevention Program (IIPP)
• Report hazards or unsafe conditions immediately

Customer Experience Responsibilities

• Provide professional service explanations
• Address routine customer questions
• Escalate complaints or complex concerns to management

Qualifications

• Demonstrated proficiency in at least one of the following:
  • Cash handling
  • Vehicle loading
  • Vehicle preparation
  • Interior detailing
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Reliable attendance and schedule flexibility

Physical & Work Environment Requirements

• Stand and walk for extended periods (up to 8 hours per shift)
• Frequently bend, stoop, kneel, and reach
• Frequently use hands and arms
• Occasionally lift and move items up to 50 pounds
• Work outdoors in varying weather conditions
• Exposure to water, cleaning agents, and operational equipment

Reasonable accommodations may be made in accordance with applicable law.

This job description is not intended to create a contract of employment and may be modified at any time.