Hotel Ambassador- Full Time, Hotel Front Operations (Harrah's SoCal)

In conjunction with the other members of the hotel operations team, Hotel Ambassadors provide fun hospitality in a friendly manner in accordance with the Harrah’s Resort Southern California Family Style Service standards.  Greets and assists each guest in a friendly and courteous manner when registering them and checking them out, as well as providing information and directions to guests regarding all services available on property. Takes ownership of guest challenges and resolves guest issues using service recovery tools. 

Responsibilities

• Provides a warm welcome and a fond farewell for resort guests while simultaneously checking the guests in or out of the resort, answering questions, or providing accurate information about on property promotions and events.
• Proactively suggests appropriate trip enhancers to guests.
• Understands and follows all applicable policies and procedures for the hotel operations departments and the resort at large including but not limited to the cash handling and variance policy, attendance policies, applicable gaming regulations, and state and local laws/regulations.
• Able to maintain service score levels that are determined by senior leaders on a annual basis. 
• Proactively seek additional opportunities to gain further revenue such as upselling suites and recommending activities for the guests. 
• Must be able to handle multiple priorities at any given time and seek assistance if needed. 

Qualifications

• Previous customer service experience required.
• Proven track record of a fun attitude and contagious personality.
• Requires ability to compile facts and figures, read and write in English, and communicate exceptionally both orally and in writing.
• Completely open to working any shift and any time as business demands. 
• Must be able to communicate in English both verbally and in writing.

ADDITIONAL REQUIREMENTS:

• Must be able to: 
  • Move in and around the Casino/Hotel areas through the entire shift. 
  • Stand for long periods – greater than 6 hours at a time. 
  • Respond calmly in a crisis and in demanding situations handling many guests needs in a fast-paced environment. 
  • Bend, stoop, crouch, kneel, twist, balance, and work at a desk. 
  • Lift and carry up to 50 pounds. 
  • Have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork. 
  • Respond to visual, verbal, and aural cues. 
  • Operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, fax machine, and photocopier. 
  • Tolerate areas containing secondhand smoke and loud noise. 
  • Work closely with chemicals such as glass and hard surface cleaning solutions. 

Pay: $20.00 per hour plus incentives

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.