Supervisor Spa- Full Time, Salon/Spa (Harrah's SoCal)

This role supervises the daily performance and operations of Spa. Assistants to the Spa Manager in day-to-day operations, scheduling, overseeing team member performance, merchandising, guest service and stockroom operations.

Responsibilities

• Greet and assist customers, promote sales, and demonstrate good public relations. 
• Work with buyers for suggestions on re-orders of merchandise and customer requests. 
• Work with staff and merchandisers to develop additional display techniques. 
• Responsible for the screening, interviewing and selection of new employees. 
• Maintain staffing levels to ensure delivery of service is maximized and stores operate efficiently. 
• Conduct pre-shift meetings. 
• Train, coach, and re-train employees to establish standards holding them accountable for achieving standards. 
• Develop and maintain positive working relationships with all employees. 
• Effectively handles guest and employee complaints. 
• Takes action to resolve guest and employee issues, complaints, or concerns. 
• Participates in spa walk through.
• Facilitate in-store training or product knowledge seminars. 
• Provides adequate training and tools for employees, so they may effectively perform necessary job duties.  
• Ensures company and department policies and procedures are consistently followed by employees. 
• Meets the attendance requirements of the job and adheres to departmental and company policies.
• Assists Spa Manager in conducting performance reviews.
• Ensure that the staff is working safety and provide coaching and training to rectify concerns.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees. 
• Monitors legal compliance with federal, state, and gaming laws.
• Vendor Relations: Build and maintain effective relationships with all vendors.
• Buying: Assist the Spa Manager as needed, with product selection and purchasing.
• Product: Identify product trends (demand, sell-thru, etc.) and partner with Spa Manager on suggested actions/strategies.
• Product: Ensure efficient product flow and PAR levels. From ordering, receiving to processing, then merchandising.
• Visual Merchandising: Responsible for developing effective visual merchandising strategies and enforcing all visual presentation standards.

Qualifications

• 2 years recent spa or similar supervisory experience required. 
• Visual merchandising and buying experience preferred. 
• Experience working with scheduling of staff and appointments for guests. 
• Previous budget experience helpful. 
• Demonstrated ability in maintaining consistent, high quality service levels. 
• Excellent interpersonal, customer service, communication, team-building, and problem-solving skills are required. 
• Must be able to get along well with co-workers and work as a team.     
• Must present a well-groomed appearance. 

ADDITIONAL REQUIREMENTS

• Able to work independently. 
• Able to conduct conversations with customers and employees. 
• Able to speak distinctly and persuasively to others. 
• Able to write memos, letters, and reports. 
• Able to understand, interpret and analyze written and financial reports.     
• Able to understand and analyze abstract concepts. 
• Able to work any shift, up to 12 hours at a time if/when required. 
• Able to operate computer, 10 key calculator, telephone, fax, and copier.     
• Must be able to continuously maneuver in and around the stores and casino/hotel. 
• Must be able to read, write and understand English. 

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.