Parts Associate

Job Details: Job Location: Van Buren Location - Van Buren, AR, Position Type: Full Time, Education Level: High School, Salary Range: $20.00 - $25.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Sales, Essential Duties and Job Responsibilities: Overseeing the receiving and processing of purchase orders Hiring and training new parts specialists Ensuring that sales transaction invoices are issued promptly Creating and/or refining all procedures relating to ordering, shipping, receiving, inventorying, and procuring heavy machinery parts Contacting customers by phone, email or in person to answer queries and solve problems that parts specialists are not authorized to solve independently Maintaining and updating sales and customer records Compiling monthly sales reports and providing them to executive leadership: Fill rates by customer, branch and manufacturer Gross margin by customer, branch, manufacturer Parts sales trends by branch and manufacturer Ensuring that each parts department meets sales expectations and KPI’s Conducting branch reviews of monthly results with parts team Expediting orders through internal liaison Directing feedback from customers to relevant departments Identifying new products to add to those on offer Performing other duties as requested by executive management Completes repair tickets accurately and thoroughly, indicating work completed and any needed follow-up Communicates services and repairs performed to the customer in a professional manner Job Skills Competencies: Proficient business math skills Excellent organizational and time management habits Strong oral and written communications skills Excellent leadership and coaching skills Service and solution-oriented focus Self-starter and motivated to increase sales and service Accomplishes tasks efficiently without compromising service quality Physical Requirements: Must be able to lift up to 50 pounds without assistance This position requires frequent travel either by automobile or small-engine airplane that includes overnight stays. Periods of sitting while driving or performing desk work using computer technology Ability to open boxes using a box knife Periods of reaching, standing, walking, squatting, twisting, bending to move parts or stock inventory Must be able to work indoors or outdoors under a variety of temperatures and weather conditionsQualifications: High School Diploma or GED Associates or Bachelor’s Degree preferred 5+ years of experience working with heavy construction machinery parts in the construction industry or related 5+ years of supervisory experience 3+ years of inventory experience 3+ years of customer service experience Proficiency using Microsoft Office Software and other software solutions. EXTEND experience a plus! Valid Driver License with an acceptable driving record