Property Manager

Job Title: Nobl Park Community Manager 
Reports To: District Manager, Director of Property Management, or as designated

Job Summary

The Community Manager is a customer service-focused leader responsible for creating a positive living experience for residents while driving the overall success of the community. Through strong communication, collaboration, and operational excellence, the Community Manager leads onsite teams, fosters resident satisfaction, and ensures the property is maintained to company standards.

The Community Manager maintains assigned apartment communities as profit centers by effectively managing personnel, time, financial performance, leasing activity, resident retention, maintenance operations, and other resources. This position performs the administrative, supervisory, marketing, financial, and maintenance duties required for the successful day-to-day operation of assigned communities.

Working closely with the District Manager, Director of Property Management, residents, vendors, and community team members, the Community Manager promotes a culture of exceptional customer service, accountability, teamwork, and continuous improvement. The Community Manager is responsible for achieving occupancy, collections, resident retention, customer service, asset preservation, and operational goals established by the District Manager and Director of Property Management.

Type of Position: Full-Time, Non-Exempt (Hourly)

JOB DUTIES

A. ADMINISTRATIVE AND FINANCIAL FUNCTIONS

• Ensures all rental agreements, leases, notices, resident files, and other required documentation are correctly completed, maintained, and filed.
• Collects and monitors current and delinquent rents and follows company collection procedures.
• Prepares and submits required financial, occupancy, leasing, and operational reports in a timely manner.
• Makes bank deposits in the manner and time specified by Realvest Property Management.
• Prepares and submits documentation required for purchasing systems, petty cash, and other accounting processes.
• Assists in the preparation and administration of annual operating budgets.
• Monitors property income, expenses, concessions, collections, and resident retention.
• Reviews accounts payable submissions and purchasing requests for accuracy.
• Implements approved pricing and concession programs.
• Identifies opportunities to improve occupancy, collections, and operational efficiency.
• Performs other duties as directed.

B. SUPERVISORY FUNCTIONS

• Plans work schedules for assigned community personnel.
• Assigns work and provides direction to team members for daily work assignments.
• Recruits, screens, interviews, and assists in hiring employees in accordance with company hiring procedures.
• Monitors employee time records and submits payroll-related information as directed.
• Resolves operational challenges and resident concerns in a professional and timely manner.
• Conducts orientations for new employees.
• Trains employees and provides follow-up coaching and development.
• Monitors employee performance and recommends corrective action when necessary.
• Conducts regular team meetings and communicates company initiatives and expectations.
• Promotes accountability, professionalism, teamwork, and customer service.
• Develops and carries out safety programs in accordance with company policies.
• Performs additional duties as assigned by management.

C. LEASING, MARKETING, AND RESIDENT RETENTION FUNCTIONS

• Develops and implements leasing strategies designed to achieve occupancy goals.
• Conducts property tours and actively leases available apartment homes.
• Ensures Fair Housing Laws are followed with all applicants and residents.
• Reviews and processes rental applications in accordance with company policies.
• Maintains prospect follow-up systems and lead conversion efforts.
• Monitors occupancy, traffic, closing ratios, lease expirations, and renewal activity.
• Conducts market surveys of competing properties as directed.
• Implements approved marketing programs and outreach efforts.
• Monitors and responds to online reputation and resident reviews as directed.
• Manages resident retention initiatives and lease renewal programs.
• Supports resident engagement and community-building activities.
• Performs additional marketing duties as assigned.

D. MAINTENANCE, TURNOVER, AND ASSET PRESERVATION FUNCTIONS

• Plans and implements programs that provide routine and emergency maintenance in a timely manner.
• Ensures completed work orders are documented in accordance with company procedures.
• Oversees the timely completion of resident service requests.
• Develops and maintains preventative maintenance programs for buildings, equipment, and amenities.
• Maintains a key and lock control program.
• Oversees apartment turnover performance, including turn times, rent-ready standards, and turnover expenses.
• Conducts regular inspections of buildings, vacant units, common areas, amenities, and grounds.
• Ensures community curb appeal and property standards are maintained.
• Secures bids for contractor services and submits recommendations for approval.
• Monitors contractor and vendor performance.
• Assists with capital improvement projects as assigned.
• Carries out additional duties as assigned.

E. RESIDENT RELATIONS AND COMPLIANCE FUNCTIONS

• Responds to resident concerns promptly, professionally, and in accordance with company policies.
• Coordinates resolution of resident disputes and escalated concerns.
• Ensures compliance with Fair Housing, ADA, landlord-tenant laws, and other applicable regulations.
• Manages notices, legal documentation, and eviction processes in accordance with state law and company policy.
• Maintains accurate resident and property records.
• Conducts move-in, move-out, and unit inspections as required.
• Promotes resident satisfaction and resident retention.
• Supports company initiatives related to customer service and community engagement.

JOB REQUIREMENTS

EXPERIENCE

• Minimum two (2) years of multifamily property management experience preferred.
• Experience with leasing, collections, resident relations, budgeting, and maintenance coordination.
• Experience supervising employees preferred.
• Experience with AppFolio or comparable property management software preferred.
• Strong understanding of Fair Housing regulations and landlord-tenant laws.
• Strong customer service, leadership, and conflict-resolution skills.

EDUCATION

• High School Diploma or equivalent required.
• Additional education, certifications, or coursework related to business, real estate, property management, or leadership preferred.
• Ability to read, understand, and implement company policies and procedures.
• Ability to prepare accurate reports, correspondence, and documentation.

PHYSICAL

• Must be able to climb stairs and access all areas of assigned communities.
• Must be able to walk properties and conduct inspections.
• Must be able to move appliances, supplies, and other materials utilizing appropriate equipment when necessary.
• Must be able to respond to property emergencies when required.

EQUIPMENT OPERATION

• Ability to operate computers and property management software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to operate printers, scanners, copiers, telephones, and other standard office equipment.