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Benefits:
- Competitive salary
- Training & development
About the Role:
The Heart Institute of Venice is looking for a motivated and organized Front Desk Supervisor to lead our patient-facing team in Venice, FL. This is a fantastic opportunity to play a key role in delivering exceptional patient experiences at a premier cardiovascular care practice. If you thrive in a fast-paced medical environment and love leading a team, we want to hear from you!
Responsibilities:
- Supervise and support front desk staff, ensuring smooth daily operations and excellent patient service
- Oversee patient check-in and check-out processes, scheduling, and appointment management
- Train, mentor, and evaluate front desk team members to maintain high performance standards
- Manage patient registration, insurance verification, and co-pay collection
- Coordinate with clinical and billing staff to ensure seamless patient flow
- Handle patient inquiries, concerns, and complaints with professionalism and empathy
- Maintain compliance with HIPAA regulations and office policies
Requirements:
- 2+ years of experience in a medical front desk or healthcare administrative role
- Prior supervisory or lead experience in a clinical or medical office setting preferred
- Proficiency in electronic health records (EHR) and medical scheduling software
- Strong knowledge of insurance verification, authorizations, and co-pay collection
- Excellent communication, leadership, and interpersonal skills
- Ability to multitask and remain composed in a high-volume cardiology practice
- HIPAA compliance knowledge and commitment to patient confidentiality
About Us:
The Heart Institute of Venice is a trusted cardiovascular care provider serving the Venice, FL community with a commitment to excellence in cardiac health. Our patients choose us for our compassionate, patient-centered approach and our team of highly skilled cardiology specialists. We foster a supportive and collaborative work environment where every team member plays a vital role in improving the lives of our patients.
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