Clinical Coordinator

Mission statement: We change lives through programs, services, and resources for all people to recognize, achieve, and sustain personal wellness.

Vision statement: A world where all people can simply “bee” themselves through mental, physical, and spiritual wellness. 

Organizational Core Values:

Simply Bee staff aspire daily to demonstrate a strong understanding and use of our core values:

Quality: To passionately do our best to deliver exceptional quality services and products to our clients and continuously improve all that we do.

Caring: We work to collaborate with each other being transparent and mutually respectful.

Growth: To continue to reach more clients by expanding and innovating our programs and services, challenging our people to grow personally and professionally.

Purpose: A PHP/IOP Clinical Coordinator is responsible for overseeing the care and support of clients participating in Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP). This role involves conducting assessments, developing individualized treatment plans, coordinating with multidisciplinary teams, and providing ongoing case management. The Clinical Coordinator ensures that clients receive appropriate resources and support to facilitate their recovery, monitor progress, and promote overall well-being. The role also supports alumni engagement and intake coordination. Strong communication and organizational skills are essential for effectively managing client caseloads and fostering positive relationships with clients, their families, and community partners.

Key Duties & Responsibilities

• Client Intake & Assessment: Conduct pre-screener phone calls for Simply Bee, coordinate and schedule assessments and send intake documentation, complete comprehensive assessments to evaluate clients' mental health needs, strengths, and challenges.
• Treatment Planning: Maintain up-to-date treatment plans in collaboration with clients and a multidisciplinary team
• Case Management: Conduct initial authorizations as necessary based on payor (e.g. single case agreements and/or HMO referrals as required), monitor client progress, send/obtain ROIs, maintain up-to-date records and charts of communication and ensure continuity of care
• Coordination of Services: Coordinate services, such as, medical clearance (labs, EKG), medication management, neuropsychological testing and other care as requested by client’s care team
• Documentation: Maintain accurate and timely documentation of client progress, treatment plans, and communications in compliance with regulatory standards.
• Outcome Measures: Utilize standard assessment tools via outcome measures platform to evaluate client progress and treatment effectiveness. Regularly review outcome measures to track client progress toward their goals and adjust treatment plans as necessary. Monitor timeliness of measures provided to each client and ensure they are taken pre-, during and post-admit to meet Joint Commission standards. Be knowledgeable and capable of executing client safety protocols if indicated by outcome responses to ensure proper clinical care and liability standards are followed.
• Collaboration: Work closely with multi-disciplinary team at Simply Bee, as well as any external providers, school systems and family members to share relevant information.
• Discharge Planning: Develop personalized discharge plans that outline follow-up care, ongoing therapy, and support resources tailored to each client’s needs. Collaborate with healthcare providers, therapists, and community resources to ensure continuity of care post-discharge. Collect feedback from clients about their discharge experience to inform future planning and improve the process.
• Other duties as assigned

Skills

• Clinical Interviewing
• Strong verbal and written communication skills for effectively interacting with clients, families, and other healthcare professionals
• Empathy and Compassion
• Strong Organizational Skills & Task Prioritization
• Critical thinking skills to address challenges and adjust treatment plans based on client needs
• Collaboration when working with various professionals to ensure comprehensive care
• Understanding and respect for diverse backgrounds, beliefs, and experiences, allowing for tailored support
• Familiarity with community resources and support systems to assist clients in their recovery journey
• Case Management: Monitor client progress, coordinate care with internal and external treatment teams, manage ROIs and communication records, and develop individualized discharge plans that support continuity of care and connection to appropriate resources..
• Documentation: Maintain accurate and timely documentation of client progress, treatment plans, and communications in compliance with regulatory standards.
• Outcome Measures: Administer, monitor, and review standardized assessments and inventories to track client progress and treatment effectiveness. Ensure timely completion of measures throughout treatment in accordance with Joint Commission standards and follow appropriate safety protocols when indicated by assessment responses..
• Alumni Program: Coordinate Simply Bee's alumni program, including communications, activities, and resources to support ongoing engagement and connection following discharge.
• Group Coverage: Facilitate therapeutic and psychoeducational PHP/IOP groups as needed, within professional scope of practice.

Minimum Qualifications

• Master’s Degree in behavioral health or related field (required)
• Current Illinois licensure as an LPC, LSW, LCPC, or LCSW (required)
• 2–5 years of clinical experience (preferred)
• Strong written and verbal communication skills
• Excellent clinical assessment and analytical skills

Clinician Competencies 

• Assessment Skills: Ability to conduct comprehensive mental health assessments and utilize appropriate assessment tools.
• Care Coordination: Skills in coordinating multidisciplinary care and referring clients to appropriate resources.
• Documentation: Adherence to documentation standards, ensuring all records are accurate, timely, and compliant with regulatory requirements.
• Ethical Practice: Understanding and application of ethical guidelines in mental health care, including confidentiality and informed consent.
• Cultural Competence: Ability to provide culturally sensitive care and recognize the impact of cultural factors on mental health.
• Communication Skills: Effectiveness in verbal and written communication, including active listening and clear documentation.
• Advocacy: Competency in advocating for client rights and navigating the healthcare system to access necessary resources.
• Professional Development: Engagement in ongoing education and training to stay current with best practices and regulatory changes.

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