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Job DetailsJob Location: Chicago Office - Vernon Hills, IL 60061Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $65,000.00 - $75,000.00 Salary/yearTravel Percentage: Up to 25%Job Shift: 1st ShiftJob Category: Customer ServicePosition Summary The Mechanical Systems Engineer (MSE) requires knowledge of mechanical systems, electrical systems, potable water plumbing components, controls, assembly, and fabrication of Intellihot products. This position will provide system level technical support to customers and dealer/contractor network personnel to troubleshoot and resolve product performance issues. Role & Responsibilities Provide system level technical support to customers and dealer/contractor network personnel via phone/email. Be an expert to analyze the connected Intellihot products and offer technical support to resolve issues. Evaluate and escalate cases to team lead as needed. Participate in periodic training sessions when needed. Recommend changes to the team lead based on field issue cases you deal with to improve product quality and resolve various ongoing problems. Recommends improvements to technical service documents, manuals, troubleshooting guides, and startup procedures. Assist with sizing and applications requests if needed. Participate in weeknight/weekend/holiday after hours call rotation Perform other duties as assigned QualificationsJob Requirements Education Requirement: BS in Mechanical Engineering or equivalent experience (3-5 years). Excellent “hands-on” approach to problem solving. Excellent verbal and written communication skills. Working knowledge of Windows OS, iOS and Android. Microsoft Word, Excel and PowerPoint. Travel Requirements: < 10% Competencies: Customer Focused Communication Problem Solving Patience Organization Skills Take ownership Self-Taught Salary Range: $65,000-75,000 per year Benefits: Medical, dental, vision insurance, 401K with company match, life insurance, short term disability, long term disability, paid time off, paid holidays, and bonus potential
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