Express Delivery Network Specialist

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Express Delivery Network Specialist on behalf of one of their blue-chip international clients to join their organization in Austria.

Key Responsibilities

• Operational Quality & Network Stability:
  

• KPI Management: Monitor and improve key operational metrics across the delivery network/franchisees, including collection rate, delivery rate, transit time (SLA/P90), backlogs, customer complaint rates, and loss/damage rates.
  

• Inspections & Corrective Actions: Conduct regular on-site and data-driven audits of local branches and hubs; identify operational anomalies and non-compliance, and enforce corrective action plans.
  

• Risk Control & Emergency Response: Establish contingency plans for peak seasons, extreme weather, or local operational failures to ensure continuous, stable network performance.
  

• Lifecycle Management of Franchisees / Subcontractors:
  

• Onboarding & Offboarding: Oversee qualification audits, performance evaluations, and contract management for new franchisees/subcontractors; manage the exit/offboarding process for underperforming partners.
  

• Enablement & Training: Train partners on standard operating procedures (SOPs), safety protocols, and operational management to improve local performance.
  

• Dispute Resolution: Mediate disputes between branches, hubs, and subcontractors regarding delivery settlements, scanning compliance, and service boundaries.
  

• Network Planning & Cost Optimization:
  

• Routing & Coverage: Collaborate with network planning teams to optimize last-mile delivery zones, eliminate service blind spots, and streamline linehaul/feeder routes.
  

• Cost Efficiency: Analyze and optimize last-mile payout structures, transport costs, and sorting center efficiency to lower overall cost-per-piece.
  

• New Vendor Sourcing:
  

• Searching and monitoring new vendors.
  

Experience/Qualifications: 

• Bachelor’s degree or diploma in Logistics, Supply Chain Management, Operations, or related fields.
  

• 3+ years of experience in the express delivery or parcel logistics industry, with at least 2 years in network management, subcontractor management, or hub operations.
  

• Deep understanding of end-to-end parcel operations (pickup, sorting, linehaul, last-mile delivery), last-mile cost structures, and settlement models.
  

• Strong data analytical skills; proficient in logistics management systems and reporting tools to identify and resolve operational bottlenecks.
  

• Excellent interpersonal, conflict-resolution, and vendor management skills.
  

• Strong result orientation, capability to work under pressure, and willingness to travel or conduct hands-on field visits.
  

• Fluency in German and English.