Triage Nurse - Clarkston Medical Group

·       Receive transferred patient calls for clinical triage from call center staff

·       Perform comprehensive symptom assessments via telephone

·       Utilize established triage protocols to determine level of urgency and disposition

·       Identify red-flag symptoms and initiate escalation to provider or emergency services as appropriate

·       Work closely with medical assistants, providers, and front desk staff

·       Assist in coordinating urgent add‑on visits

·       Route patients appropriately (same-day visit, future appointment, urgent care, ED, or self-care)

·       Document all assessments, advice, and dispositions accurately in the EHR

·       Document assessments and triage decisions accurately in the EHR

·       Maintain patient safety, confidentiality, and professional boundaries in all interactions

·       Collaborate with call center staff to ensure smooth call transfers and accurate patient information

·       Manage high call volumes while maintaining clinical accuracy and professionalism

·       Prioritize multiple calls based on clinical urgency

·       Participate in quality improvement efforts related to access, triage accuracy, and patient satisfaction

·       Office based duties as required

·        Active RN license (state‑specific requirements apply)

·        Minimum 3 years of clinical experience (primary care, urgent care, or triage preferred)

·        Strong assessment and critical‑thinking skills

·        Excellent communication and multitasking abilities

·        Comfortable working in a visible, patient‑facing role

·        Proficiency with Athena electronic health records preferred