Discover Windsong
A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.

We offer a comprehensive benefits package to all our employees to include:

Competitive hourly rate
Medical/Dental/Vision benefits the 1st of the month following your start date
401K with Profit Sharing beginning day 1 of employment
Vacation and PTO days on an accrual basis beginning on your start date
6 paid holidays
4 hours of paid community service or volunteer hours a year
Annual bonus opportunity for all
Annual reviews for merit increases
Work Life Balance-NO On-call or Over Nights
Beautiful spa-like work environment
Opportunity to learn and grow your career within Windsong
Stable organization with a great reputation in WNY

Job Description

Shift: Full-Time-Monday/Tuesday/Thursday/Friday 10:30am-9pm

Location: Voorhees

The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures at the front desk. The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use
Achieve accurate and complete data entry of each patient
Check insurance eligibility
Calculate deductibles and coinsurances
Collect and post co-pays, coinsurances and balances
Daily data entry/computer work
Keep accurate journal sheets of all payments posted
Schedule appointments. Explain studies, procedures and preps to patients
Answer the telephone, fax reports, request and release images
Contact referring physician offices as needed
Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
Print and/or scan documents into patient accounts
Keep the work area stocked, orderly and clean
Release images to patients when necessary
Communicate information to radiologists, technologists, patients and referring physician office
Regular attendance
Punctuality and regular attendance
All other duties as assigned

QUALIFICATIONS

Experience in an administrative healthcare position preferred
Good computer skills, proficient keyboarding and data entry skills
Working knowledge of insurance and billing functions a plus
Knowledge of medical terminology and anatomy a plus
Excellent communication skills
High school diploma or equivalent
Detail oriented and ability to multitask in a busy work environment
Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
Ability to communicate verbally and in writing with patients, their family members and coworkers

Physical Demands of the Position – The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.

Working Conditions – The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients’ family members, coworkers and vendors.

Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.

Learn more about this Employer on their Career Site

Patient Services Representative - Full-time - front desk