Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team in a part-time position working Monday, Tuesday, and Friday. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

Answer incoming calls on a multi-line telephone system with professionalism and efficiency
Schedule and confirm patient appointments
Transfer calls and take accurate messages according to office procedures
Greet patients and visitors and notify the appropriate team member of their arrival
Collect and post co-pays and communicate outstanding balances
Check patients out and follow proper check-out protocols
Notify the doctor when a patient cancels
Type correspondence and office memos as directed
Transcribe visit details into medical reports
Prepare charts, gather necessary paperwork, and print daily appointment schedules

Education and Experience:

High School Diploma or equivalent required
Front desk or medical office experience preferred
Familiarity with electronic medical records (EMR) is a plus

Benefits:

Vision
Flexible Spending Accounts
401(k) retirement savings plan

Requirements

Front Desk Receptionist Required Skills and Abilities:

Excellent customer service and communication skills
Ability to maintain professionalism, confidentiality, and diplomacy
Strong interpersonal skills with the ability to work with diverse individuals
Detail-oriented with strong follow-up and multitasking capabilities
Adaptable and flexible in a fast-paced, ever-changing environment
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experience with eClinicalWorks (eCW) is strongly preferred.

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