Metis is searching for an Account Management Assistant to join our Member Experience Team.

Metis/Risk Management Programs is a Roanoke-owned and operated company that provides third-party administrative services for self-insurance risk pools, along with operational support and other innovative solutions for Metis subsidiaries. We are known for exceptional service, forward-thinking solutions, and strong relationships with our members.

What You’ll Do:

Manage internal communications and documentation, including mailbox monitoring, report requests, and assembling quarterly claims review packets.
Enter prospect and renewal data, issuing certifications of insurance, and processing member billing.
Provide member support through portal assistance, mailing documents, and handling returned mail.

Minimum Qualifications:

College degree in business, insurance, or a related field preferred.

Minimum of one (1) year of experience in administrative support, customer service, or insurance/account management preferred.
Strong presentation, communication, and computer skills required.

Virginia and West Virginia (non-resident) property & casualty insurance agent licenses in good standing, preferred or ability to obtain after hire.

What We Offer:

Comprehensive benefits package, including 401(k) with 200% match up to 6%.
Affordable health insurance premiums with wellness incentives.
HSA with annual company contribution of $500.
Company-paid individual dental, short-term disability, and long-term disability insurance.
11 paid holidays.
Generous vacation and sick time.

Expected Hiring Salary Range: $21.00-$23.00 hourly, depending on education, certifications, and experience.

Metis is a tobacco-free workplace (does not apply to West Virginia).

Learn more about this Employer on their Career Site