Patient Service Representative

Job Details: Job Location: MCC (Community Clinic at MCC) - Waco, TX, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Day, Job Category: Admin - Clerical, DUTIES/RESPONSIBILITIES:  Patient registration collect current and overdue service charges, and printing receipt,  secure a daily cash box,  reconcile daily charges and receipts.  Answer phones, taking and forwarding messages and scheduling appointments. Ability to mulitask and work in a fast paced environment Ability to verify patient insurance information Ability to use multi line phone system Ability to travel to other clinics to cover shifts as required Ability to operate office equipment (fax, printer, scanner) Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook  OTHER DUTIES:  Other duties as assigned by supervisor  PHYSICAL AND MENTAL REQUIREMENTS:  Valid Driver’s license Visual and auditory accuracy  Shift length - 8 hours  Indoor setting –  Frequent use of computer  Long periods of sitting  Frequent use of telephone  Continuous repetitive grasping and manipulation of both hands  Continuous conversational communication  Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing  Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.  Occasionally working in confined, noisy, dusty areas  Regular use of personal transportation  Understand/carry out simple/detailed, oral/written instructions with retention  Read and interpret detailed specifications. Qualifications: REPORTS TO:  Patient Manager  EDUCATION & EXPERIENCE:  High School Diploma or equivalent; Associate degree preferred.  Healthcare experience preferred. At least one year’s customer service experience required. SKILLS:  Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused