Dealer Support

Thor Motor Coach is hiring a Dealer Support Representative to join our Customer Service Team in Wakarusa. This position is the first interaction with our company when trying to obtain assistance with service issues.

Job Responsibilities -

• Respond to phone calls, emails, letters, and other forms of communications from dealers with regards to warranty and/or technical repairs
• Review and process appropriate repairs/repair times for warranty Pre-Authorizations
• Document all correspondence with dealers regarding warranty and/or technical issues
• Provide technical support with our dealers on both TMC product and our vendors products
• When necessary, coordinate and follow up with other Customer Service departments on repair status
• Answer questions and provide technical support to other Customer Service departments

Job Requirements -

• 2 years Customer Service and/or RV repair and troubleshooting
• Knowledge of warranty and repair policies and procedures
• Basic computer skills
• Good phone etiquette
• Ability to problem solve

Pre-employment drug screen required.

EOE