Outbound Call Specialist

Outbound Call Specialist
Location: Wake Forest, NC (Remote/Hybrid – Must Reside in North Carolina)
Company: Open Desk, Inc.

Open Desk is a growing research firm supporting the insurance, legal, and HR industries. We are seeking a motivated Outbound Call Specialist to join our team. This full-time, entry-level position offers paid training, excellent benefits, growth opportunities, and remote work flexibility for North Carolina residents.

Responsibilities:

• Make outbound calls to medical facilities across various specialties
• Research and verify information using web-based tools and internal systems
• Accurately document findings in standardized report templates
• Maintain high attention to detail and data integrity
• Meet deadlines while delivering high-quality customer service

Qualifications:

• Professional phone communication skills
• 1–2 years of office or call center experience preferred (not required)
• Outbound calling experience a plus
• Strong organization, accuracy, and computer skills
• Self-motivated with the ability to work independently

Benefits:

• Health, Dental, and Vision Insurance
• Matching 401K
• Disability and Life Insurance
• Flexible Spending Account
• PTO and Paid Holidays
• Annual Anniversary Bonus

Why OD:

We offer a positive, supportive workplace with paid training, opportunities for advancement, employee recognition, and regular social and volunteer events.