DISPATCH AND ENGAGEMENT LEAD

SUPPORT THOSE WHO SERVE OTHERS

DISPATCH AND ENGAGEMENT LEAD

Dispatch and Engagement Lead
Full-Time
$62,000 yearly
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking compassionate, dedicated professionals who are looking for more than a paycheck. We're looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed.

Whether you're bringing experience in behavioral health, crisis services, emergency response, or community engagement, we provide the support, training, and opportunities needed to help you thrive.

About Resources for Human Development

For more than 50 years, Resources for Human Development has been dedicated to improving lives through high-quality services and support.

The Alternative Team is a behavioral health first responder program that responds to non-violent behavioral health crises in lieu of police or as a co-responder alongside law enforcement. Our teams work directly with individuals and their natural supports to resolve crises, connect people with resources, and support community safety through compassionate, recovery-oriented interventions.

Every day, our team members make a meaningful impact by supporting individuals during some of their most critical moments.

Why Join Our Team?

Competitive Pay & Benefits

• $62,000 yearly
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Paid Training Programs
• Professional Development Opportunities
• Leadership Development Programs
• Career Advancement Opportunities
• Opportunities Across Multiple Service Lines
• Ongoing Crisis Response and Behavioral Health Training

Meaningful Work That Matters

• Make a Difference Every Day
• Support Behavioral Health Crisis Response Services
• Strengthen Community Partnerships
• Promote Public Safety and Recovery-Oriented Care
• Join a Mission-Driven Organization

What You'll Do

As a Dispatch and Engagement Lead, you will:

• Provide leadership, oversight, and quality assurance for Alternative Team dispatch operations while ensuring compliance with program protocols and crisis intervention regulations.
• Monitor dispatch activities, conduct documentation audits, track key performance indicators, and support continuous quality improvement initiatives.
• Maintain communication with Behavioral Health First Responders during crisis responses and escalate safety concerns when necessary.
• Serve as the primary representative for community outreach activities, including tabling events, presentations, partnership development, and public education efforts.
• Support staff training, onboarding, operational coverage, emergency response coordination, and collaboration with law enforcement, EMS, 911 centers, and community stakeholders.

Who We're Looking For

You may be a great fit if you are:

✔ Compassionate
✔ Dependable
✔ Team-Oriented
✔ Service-Focused
✔ Professional
✔ Strong Communicator
✔ Detail-Oriented
✔ Committed to Helping Others

Qualifications

Required:

• Bachelor's Degree in Social Work, Psychology, Sociology, Criminal Justice, Public Administration, Communications, or a related field
• Minimum of three (3) years of experience in crisis services, emergency dispatch, behavioral health services, or emergency response coordination
• Valid Driver's License
• Ability to obtain and maintain CJIS Certification
• Ability to pass all required background clearances
• Strong understanding of crisis response systems and alternative dispatch models
• Strong decision-making, risk assessment, communication, and organizational skills
• Knowledge of HIPAA and confidentiality requirements

Preferred:

• Prior supervisory or lead experience
• Experience working with 911 systems, law enforcement, behavioral health crisis programs, or emergency services

Schedule

• Full-Time
• Flexible schedule based on operational needs
• Evening and weekend availability may be required
• Schedule subject to change to ensure continuous dispatch operations and community representation

Physical Requirements 

• Ability to lift up to 50 pounds
• Ability to sit, stand, walk, travel, and participate in community outreach activities as needed
• Ability to manage high-stress emergency communications while maintaining professionalism and composure
• Ability to perform essential job functions with or without reasonable accommodation

Apply Today

Some jobs pay the bills. Some jobs build careers. This job changes lives.

If you're looking for meaningful work where your leadership, crisis response expertise, and community engagement skills can make a real difference every day, we encourage you to apply today.

Join our team and become the reason someone has a better day.

About Our Organization

Resources for Human Development is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.