Client Service Representative

Your Role

Working closely with our veterinarians and hospital team, you will:

• Welcome clients and their pets, manage check-in and check-out, and help visits run smoothly.
• Answer calls, respond to enquiries, schedule appointments, and relay messages accurately.
• Gather client and patient information and maintain accurate records.
• Process payments and support clear communication about invoices and next steps.
• Respond calmly and empathetically to client concerns, involving the appropriate team member when needed.
• Recognize potentially urgent concerns and promptly alert the clinical team.
• Share updates and explain veterinarian-approved care and discharge instructions.

What Better Care means for you:

• Shared impact bonus resulting from hospital profitability 💸
• Generous discounts on care for all teammate pets *exclusions apply + free clinical exams🐾
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Free access to VetFolio
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams 🎉

The Right Fit:

• Strong customer service skills and a warm, confident approach to client communication.
• The ability to respond calmly and constructively to challenging client situations.
• Strong organization, attention to detail, and confidence managing appointments, messages, and records.
• A dependable, collaborative approach and enthusiasm for learning.
• Availability to work Monday through Friday.

About VetnCare

VetnCare is a community of veterinary hospitals across Northern California, united by a shared belief that pets and people deserve better care.

Each of our hospitals is uniquely rooted in its local community, and we believe in preserving and strengthening what makes each one special. Together, they are connected by shared clinical expertise, resources, and a commitment to high standards of care.

This connected approach expands access to expertise and advanced care for pets and their families, while giving veterinary professionals the support, collaboration, and opportunities they need to do their best work.

Together, we’re bringing better care to pets and people.

**Some benefits are available exclusively to full-time team members**

#LI-DNI