Front Desk Lead - RV PARK

About Great Escapes RV Resorts

At Great Escapes RV Resorts, we are dedicated to delivering exceptional outdoor hospitality experiences while maintaining the highest standards of service, safety, and operational excellence. Our values define our approach:

• Excellence in All We Do – We strive for the highest quality in guest experiences, team leadership, and financial performance.
• Safety First – We ensure that every resort provides a secure and well-maintained environment for guests and employees.
• Communication – We foster clear, open, and proactive communication across all levels of our organization.
• Accountability- Everyone is expected to take ownership of all aspects of their duties at our parks. Being accountable for the work we do each day makes us such a strong team; we don’t have errors – we have areas of opportunity.
• Patience – We approach challenges and guest interactions with professionalism and understanding.
• Enthusiasm – We bring energy and passion to our work, creating a welcoming and engaging atmosphere.

POSITION OVERVIEW

As the Lead Front Desk Lead, you will be responsible for managing the front desk operations. In addition to providing exceptional customer service, you will play a vital role in training new Front Desk employees. We are seeking a self-motivated individual with excellent leadership and organizational skills, along with a proven track record in the hospitality industry. 

ESSENTIAL JOB FUNCTIONS 

• Oversee the daily operations of the front desk, ensuring a smooth and efficient workflow.
• Ensure adequate coverage.
• Train new Front Desk employees, providing guidance on the RV industry, customer service, and retail sales techniques.
• Develop and implement effective training programs to enhance receptionist skills and performance.
• Maintain a thorough knowledge of our services, retail products, and packages to assist clients and promote sales.
• Drive some sales and recommend appropriate activities, and upselling services and packages.
• Manage inventory, including stock levels, product ordering, and regular inventory audits.
• Monitor and reconcile inventory discrepancies, working closely with the management team.
• Handle customer inquiries, complaints, and issues in a professional and timely manner.
• Stay up to date with industry activities, trends, and new products. 

REQUIREMENTS  

• Previous experience in a front desk or customer service role within the hospitality industry is essential.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organizational and multitasking abilities to handle various responsibilities effectively.
• Proficiency in using point-of-sale (POS) systems, and inventory management software.
• Excellent communication and interpersonal skills to interact effectively with clients and employees.
• Detail-oriented with a strong focus on inventory management and accuracy.
• Self-motivated with the ability to work independently and as part of a team. 

PHYSICAL DEMANDS 

This position is an extremely physically active position. Employees are regularly required to stand and walk. Must be able to stand for long periods of time, stoop, kneel, and crouch. Must be able to lift and move up to 50 pounds.