Change Manager

SAIC is in search of a Change Manager who provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements for a client in Washington D.C.

Responsibilities:

• Defines and develops business processes, policies, roles and responsibilities, and performance metrics
• Conducts analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks.
• Plans and implements process improvements, including: future design, change management, and transition planning.
• Interfaces with all areas of project including customer, computer services, and client services.
• Provide oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines.
• Provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to ensure compliance. Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines.
• Coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Conduct client interviews.
• The change manager will leverage a change management methodology, process, and tools to create a strategy to support adoption of the changes.
• Enable the design, development, delivery, and management of key communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Develop charter for change control board, identify approval authorities, convene CCB meetings, and notify stakeholders, as needed.

Additional Responsibilities:

• Complete change management assessments.
• Consult and coach project teams.
• Create actionable deliverables for the change management plan.
• Manage stakeholders.
• Track and report issues.
• Define and measure success metrics and monitor change progress.
• Execute and apply changes from continual process improvement campaigns for the processes and tools.
• Manage system configurations and processes for configuration management as needed.

Skills and qualifications of a change manager:

• Must have a Bachelors degree and 7 years of experience, or 4 additional years of experience in lieu of degree.
• Experience with and knowledge of change management principles, methodologies, and tools.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Problem solving and root-cause identification skills.
• Must be a team player and able to work collaboratively with and through others.
• ITIL foundations (V3/V4).
• Must be able to obtain a Secret clearance.