Event Manager

The Event Manager provides responsible, detail-oriented, and organized professional customer service in support of the Sports and Entertainment Division (SED), while also managing events at the Walter E. Washington Convention Center. Employees in this classification must have professional work experience in planning, organizing and controlling events to allow them to assume substantial responsibilities with minimal orientation. The Event Manager assists with coordinating and directing the delivery of service during set-up, move-out and/or nighttime management to stand alone special events, including but not limited to concerts, sporting events, meetings, trade shows, festivals, consumer shows, OR coordinates services for larger events. The incumbent will also conduct timely review of all contract documentation submitted for processing and be responsible for the maintenance of event contract records and data to facilitate flow of the event settlement process.  Work is performed under the general direction of the Director, Event Management.

Responsibilities

• Acts as Events DC – SED point-of-contact for show managers and implements their specifications and requirements.
• Coordinates show services staff and contractors in delivering services for events and resolves event-related problems. 
• Assists Senior Event Managers and/or Manager, Event Operations in the pre-event planning, reviewing any past history of the event, initiating correspondence and conferences with show management, their suppliers, and Events DC – SED staff. 
• Assists Senior Event Managers and/or Manager, Event Operations in the compilation and review of event and contractor charges with appropriate Events DC – SED staff and show management, and reviews documentation for invoice preparation.
• Prepares schedules and meeting room specifications illustrating the event requirements.
• Reviews and preliminarily approves all customer/service contractor floor plans. 
• Maintains filing system for all SED event contracts to ensure completeness and accuracy of contract records.
• Ensures documentation/paperwork needed for event settlement is submitted to finance departments in a timely manner.
• Follows up on a regular and periodic basis with customers to ensure timely resolution of problems and disputes.
• Performs other duties as assigned by management.

Qualifications

• Undergraduate diploma 
• Two (2) years of significant customer-oriented hospitality industry experience, ideally in a stadium, concert venue, convention hotel, conference or convention center, or significant operating experience with management of meetings and/or expositions.
• Any equivalent combination of related experience, training, and/or education.