Assistant Community Manager

MISSION FIRST HOUSING GROUP develops and manages affordable, safe, and sustainable homes for people in need, with a focus on supporting vulnerable individuals. We connect residents with resources that help them live independently and provide housing that creates lasting benefits for residents and their neighborhoods.

At Mission First, every employee makes a meaningful contribution to our success. This description outlines the role’s primary duties, qualifications, and scope, but is not intended to cover every responsibility. We encourage all employees to contribute their skills wherever and whenever needed to support our mission.

Columbus Property Management (CPM), a member of Mission First Housing Group, is seeking a resident-focused Assistant Community Manager. In this role, you will partner with the Community Manager to support property operations and help residents navigate the application, leasing, and tenancy process. Your work will help ensure residents understand their responsibilities, receive assistance when needed, and have positive housing experience.

Assistant Community Manager Duties and Responsibilities:

• Support the recruitment, application, leasing, and tenancy processes for residents in the assigned portfolio.
• Help verify that applicants meet funder requirements before units are leased.
• Guide applicants through their responsibilities and obligations when signing a lease and moving into a unit.
• Assist residents with understanding and complying with the terms of their leases.
• Provide guidance and assistance with the rental subsidy process, as needed.
• Help notify residents of rent increases, lease addendum updates, and other changes to lease terms.
• Support timely rent collection, work with residents to address arrears, and assist with the eviction process from its beginning through resolution.
• Maintain accurate resident files in accordance with CPM and funding program requirements.
• Stay informed about regulations that apply to residents based on their funding sources.
• Promote and reflect Mission First’s mission in all duties and interactions.
• Participate in additional or special projects as requested by management.

Assistant Community Manager Education and Experience:

• High school diploma and at least three (3) years of experience in property management, real estate sales, or another applicable field.
• DC Property Manager, LIHTC, and AHM certifications are required.
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Excellent organizational, analytical, and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Experience using Microsoft Word and Excel
• Experience with YARDI or a comparable property management system
• Ability to interact effectively with people with a wide range of backgrounds and personalities
• Flexibility and ability to adapt to changing priorities
• Ability to manage multiple responsibilities

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• FSA/HSA
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Mission First provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Mission First prohibits discrimination and harassment of any type.

EOE M/F/D/V/SO

Ability to Commute:

• Washington, DC (Required)

Work Location: In person