Assistant Front Office Manager

TheHotel

Stepinside a legendary revival at The Watergate Hotel, a luxurious urban resortlocated along the banks of the Potomac River. Here modern design blends with astoried past to redefine luxury. A place where travel and business are occasionsworth celebrating, attention to every detail is the standard, and intrigue canbe found just beyond every curve.

Location

The Watergate Hotel iscentrally located in Washington, D.C., a city of political power, prestige, andelegance is culturally rich with theaters, museums, architectural splendors andunforgettable national memorials. The Watergate Hotel is situated withinwalking distance of the best the city has to offer.

GeneralDuties and Responsibilities

• Operate the Front Office properly, efficiently and with profitability
• Supervise and assist Guest Service Agents with their duties
• Ensure a warm and genuine arrival and departure experience
• Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards etc.
• Ensure that all Guest Service Agents are groomed according to hotel standards
• Maintain all department files and ensure that paperwork is kept to a minimum
• Ensure that sufficient stationary is available for the daily operation
• Serve as the Manager on Duty and available to guests at all times
• Ensure proper staffing at all times
• Compile and maintain the daily Manager on Duty report
• Ensure accurate communication of information and guest requests to all relevant departments
• Personally welcome VIP as well as repeat guests; recognize and anticipate their individual needs
• Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Identify quality improvement trends and effectively communicates issue to the Director of Front Office Operations
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager

Experienceand Requirements

• 3 years+ of Front Office experience
• Reading,writing and oral proficiency in English.
• Excellent overall communication skills
• Able to multi-task