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The Member Data Integrity Team (DIT) is responsible for creating and maintaining member and customer records and order transaction processing. The team also manages the American College of Cardiology (ACC) member and customer database, dues billing and collection activities, marketing and discount code creation, and product code set ups. The position supports the Member Care Team by responding to phone calls and emails as needed, received via the organization’s global email, along with supporting Member Giving activities.
The Associate, Member Data Integrity is responsible for all aspects of data maintenance and customer service related to membership dues renewal processing, profile updates, exception reporting, and duplicate record management. This includes but is not limited to providing support to members and customers by phone and email as needed, data integrity and database maintenance, documenting procedures, researching, and resolving issues with customer financial data, and assisting with data projects. Additionally, the Associate, Member Data Integrity is responsible for providing training to incoming ACC staff on the Association CRM and serves as the backup for managing the mailing list rental program.
At the American College of Cardiology, we bring our hearts to work.
We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for all for more than 75 years. When you join our team, you become part of a culture that envisions a world where science, innovation and knowledge optimize cardiovascular care and outcomes.
Every day, we are committed to supporting our more than 60,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as a great place to work, please visit our site, www.acc.org/jobs.
What We Offer:
ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world-class benefits and a culture of work-life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options), generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more! You can visit our careers site for an overview of our full offerings. Please note that these offerings may change at any time.
ACC believes in fair and equitable pay. Multiple factors are taken into consideration when we determine what salary to offer a selected candidate. These factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. Our salary ranges differ based on the cost of labor in the local market where the job will be performed.
The salary ranges for will vary based on the local labor market; ACC’s Recruitment Team will be able to provide more information to candidates during initial discussions.
EEOC:
ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans. ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Katie Sarreal, HR Business Partner at ksarreal@acc.org or (202)375-6351.
Learn more about this Employer on their Career Site
