CHROME rep - CHROME Federal Credit Union

CHROME REPRESENTATIVE

Who We Are: The CHROME Difference

We make banking simple: from smart, innovative technology to exceptional service, we create personalized experiences that surprise and delight our members every day. But more importantly, we are a Credit Union. That means we aren't here to maximize profits for Wall Street investors; we are a not-for-profit, member-owned cooperative. When you work here, your focus is on serving our 15,000+ member-owners. At CHROME, we are more than just some place to bank; we invest in WOW moments.

The Role: CHROME Representative

As a CHROME Representative, you are not just a transaction processor; you are the welcoming face of our member experience, leading the charge to turn Southwest Pennsylvania's best-kept financial secret into the region's preferred credit union! You will be a caring and helpful guide for members who prefer face-to-face interaction with the Credit Union, making every physical connection simple and memorable. Your impact starts the moment a member walks in: you will build an environment of trust and warmth, helping our friends and neighbors navigate their financial journeys and delivering those legendary WOW moments that show our members they are more than just accounts.

Whether you are supporting members with their daily branch transactions or helping them master CHROME's digital tools, you are the face of our contemporary, human-centered brand. You will actively listen to members' stories, help them find the perfect solutions for their needs, and solve problems with a high-performer attitude. Beyond the branch walls, you'll join your team in our local neighborhood, volunteering and showing our community that banking doesn't have to be a chore; with the right technology and a truly caring guide, it can actually shine.

What You'll Do (And How You'll WOW Us)

• Foster a warm, caring environment (Caring): Provide exceptional service to both internal and external members, listening to their stories and personalizing their branch experiences to find the perfect solutions for their financial needs.
• Keep conversations simple and authentic (Human): Support members with their day-to day banking needs, keeping complex financial processes wonderfully simple and friendly without going 'all banker' on them.
• Maintain rigorous standards (Responsible): Take ownership of operational excellence. Process transactions with 100% accuracy in daily operations and balancing.
• Embrace and share our technology (Open to Change): Educate and assist members with digital banking tools, including Online Banking, Bill Pay, Zelle, and External Transfers, and demonstrate how a contemporary digital-first approach simplifies everyday banking.
• Deliver legendary WOW moments (More than the Member Expects): Take personal ownership of each member's experience, looking for creative ways to surprise, delight, and go the extra mile to turn routine visits into meaningful connections.
• Champion our local neighborhood (Excellent): Represent CHROME in the Southwest PA community by committing to a minimum of 8 hours of volunteer work per year and actively participating in events and volunteer efforts.

What You Bring to the Table

The most valuable skills at CHROME require no talent at all: we can teach you the banking functions, but we need you to bring the passion. We are looking for:

• Education & Experience: High school diploma or equivalent required, along with cash handling experience and the ability to lift up to 50 pounds. Banking or credit union experience is preferred.
• Tech Savviness: Comfort and confidence using modern technology, including mobile devices, tablets, and web platforms to guide members.
• Flexibility: Availability to work full-time at multiple locations with flexible hours.
• Operational Precision: High attention to detail, strong organization, and a commitment to maintaining 100% accuracy in daily operations and balancing.
• "Human First" Mindset: You remember names, listen to stories, and see members as friends and neighbors.
• High-Performer Attitude: You are coachable, proactive, punctual, and always ready to go the extra mile to find creative solutions and make a member's day easier.

Why You'll Love It Here (The Perks)

We ask you to care for our members, so we make sure we care for you. In addition to a livable wage, we offer:

• Health & Security: Comprehensive Medical (UPMC), Dental (Guardian), Vision, and 100% covered Short/Long-term Disability and Life Insurance.
• Time Off That Matters: Generous PTO, 11 paid federal holidays, you receive a PTO day to use during the month of your birthday, pet insurance, and pet bereavement leave.
• Community Impact: Dedicated volunteer PTO (In 2025, our team averaged 26 volunteer hours per employee!).
• Financial Wellness: 401(k) matching and HSA options.