Management Analyst – Travel Support

Location: Washington, DC (James Forrestal Building). Remote work may be approved by the Government following completion of initial training but is not guaranteed.

Clearance: Must be able to obtain and maintain a favorable Public Trust determination.

Education/Experience: Bachelor’s degree and a minimum of 5 years of relevant professional experience.

Harkcon is seeking a Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the National Nuclear Security Administration's (NNSA) Office of Business Solutions in Washington, DC. The team provides travel-related support services across NNSA.

Harkcon employees are expected to function as an integral part of the client's team, demonstrating professionalism, collaboration, accountability, and a commitment to supporting the agency's mission.

Key Responsibilities:

• Receive and respond to calls, emails, DAYS inquiries, and NA-NA-BS Travel Portal tickets concerning travel policies, procedures, and problem resolution. 
• Provide NNSA staff training on travel-related topics, including electronic travel systems.
• Research and follow up on travel authorizations and vouchers that fail audits to resolve procedural issues and disputes.
• Prepare travel documentation and enter relevant information into Concur, FTMS, and MyServices.
• Prepare travel reports using Concur, FTMS, MyServices, STARS, and the Citibank travel credit card portal.
• Process country clearances through DOS MyServices and coordinate required approvals and completion steps in FTMS.
• Provide input to develop and update NA-NA-HR Standard Operating Procedures to keep information current.
• Assist government travel credit card holders with report and voucher reconciliation, credit limit increases when warranted, and PIN resets.
• Provide rotational onsite customer assistance at NNSA Headquarters in Washington, DC, and coordinate with NA-BS.
• Provide team lead support to coordinate contractor travel team workload and address daily issues and problems.

Required Qualifications:

• Bachelor’s degree.
• Minimum of 5 years of relevant professional experience in administrative, operational, analytical, or program support.
• Must be able to obtain and maintain a favorable Public Trust determination.
• Demonstrated proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with the ability to work independently using these tools.
• Experience working in a fast-paced, professional environment with established policies and procedures.
• Strong organizational, communication, problem-solving, and document management skills.
• Ability to work onsite in Washington, DC.

Preferred Qualifications:

• Experience supporting DOE, NNSA, DoD, or other federal agencies.
• Familiarity with federal travel regulations, policies, and procedures.
• Experience using federal travel management systems, such as Concur, FTMS, or MyServices.
• Experience processing travel authorizations, vouchers, and resolving travel-related issues.

Harkcon, Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age