Manager, CAM Business Operations Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary 
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across multiple lines of business. This role serves as a key liaison across Operations, Product, Technology, and business leadership to help ensure new capabilities are translated into business processes, implemented effectively, and sustained within day-to-day operations. 

This colleague will coordinate cross-functional execution, partner with business subject matter experts, support testing and implementation activities, and help drive alignment on dependencies, timelines, and operational impacts. The role works closely with CAM senior leaders and cross-functional partners across Commercial, Medicare, and Medicaid to help translate strategic priorities into business execution and operational outcomes. 

Fundamental Components 

• Support implementation and operational integration activities across Commercial, Medicare, and Medicaid claims operations 

• Partner with senior leaders and operational leaders to align priorities, timelines, dependencies, and resource needs 

• Coordinate cross-functional collaboration across operations, product, technology, analytics, training, and other business partners to support successful execution 

• Identify and coordinate business SMEs to support discovery, requirements validation, testing, implementation, and rollout activities 

• Facilitate working sessions to gather operational insights, define business needs, validate workflow impacts, and support business decision-making 

• Ensure frontline operational feedback is incorporated into capability enhancements and future roadmap discussions 

• Support consistent processes for intake, prioritization, issue resolution, and business decision-making 

• Support business UAT strategies, plans, and execution activities 

• Coordinate tester participation across lines of business and stakeholder groups 

• Track testing progress, defects, business decisions, and sign-off activities 

• Partner with technology teams to resolve defects, assess operational impact, and support release execution 

• Help ensure business validation is completed before production release 

• Support communication, training, and change activities associated with CAM releases as part of successful implementation 

• Track operational risks, adoption barriers, and improvement opportunities following release 

• Partner with leaders to support sustained utilization, operational integration, and value realization 

• Support governance forums, working groups, and leadership reviews 

• Monitor and track risks, issues, decisions, and action items 

• Maintain documentation related to approvals, testing outcomes, business impacts, and deployment activities 

• Help ensure implementations align with business, compliance, and operational requirements 

• Contribute to governance processes that support scalable, controlled CAM growth 

Required Qualifications 

• 5+ years of experience in healthcare operations, claims, program management, process improvement, or related functions 

• Demonstrated experience coordinating cross-functional initiatives involving multiple stakeholders 

• Experience supporting implementation, testing, operational integration, or business execution efforts 

• Strong facilitation, communication, and stakeholder management skills 

• Strong organizational, problem-solving, and execution skills 

• Ability to manage multiple concurrent workstreams in a fast-paced environment 

• Proficiency with Microsoft Office Suite and collaboration tools 

Preferred Qualifications 

• ACAS experience preferred 

• Health claims processing experience within Commercial, Medicare, or Medicaid environments 

• Experience supporting automation, AI-enabled solutions, workflow modernization, or digital transformation initiatives 

• Experience coordinating large-scale UAT and production implementations 

• Knowledge of change management and adoption strategies in support of implementation success 

• Familiarity with governance, compliance, and operational risk management practices 

Education 

• Bachelor’s degree or equivalent work experience preferred 

The difference from the safer version is subtle but important: it sounds more like someone who coordinates meaningful business execution across the work, not just someone who administratively supports it. 

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.