Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Opensity is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff! Provide outstanding service to customers by ensuring the customer needs and requests as it relates to driving and the courier department by exceeding the expectations as governed by Epiq philosophy of customer service. Generally, reports to the Site Manager or Site Supervisor, depending on the size of the location.

Essential Duties and Responsibilities

Copy & Document Services

• Operate, maintain, and troubleshoot multifunction devices (MFDs), printers, copiers, scanners, and finishing equipment.
• Produce, copy, scan, bind, laminate, and assemble documents according to client and business requirements.
• Perform quality control reviews to ensure accuracy, completeness, and professional presentation of all deliverables.
• Manage high-volume print and reproduction requests while meeting established deadlines.
• Monitor copier and printer supplies and coordinate replenishment as needed.
• Maintain organized records of copy center activities and service requests.

Mail & Shipping Services

• Process incoming and outgoing mail, packages, and overnight shipments.
• Coordinate courier and express delivery services.
• Track, distribute, and document package deliveries.
• Assist employees with shipping requirements and logistics support.
• Maintain shipping and postage equipment and supplies.

Facilities & Workplace Support

• Support the setting up and break down of conference rooms, meetings, trainings, and special events when needed.
• Monitor office supplies and replenish as necessary.
• Support office moves, furniture installations, workstation changes, and space.

Administrative Responsibilities

• Maintain accurate service logs, inventory records, and operational reports.
• Assist with supply ordering when necessary.
• Adhere to company policies, safety standards, and operational procedures.
• Support special projects and other duties as assigned.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Minimum 2 years of experience in copy services and office services in a law firm environment.
• Experience operating printing and reproduction equipment preferred.
• Knowledge of mail, shipping, and courier services.
• Strong customer service and communication skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 21.00 to 24.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.