ServiceNow Engineer

SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT)

Duties:

• Perform SMS development activities and be proficient in applying the SDLC and DevOps principles
• Perform implementation, administration, configuration, and/or development with ServiceNow
• ITSM application suite, and in identified specialty(ies)
• Perform response and resolution for SMS

Job Role:

• Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialty(ies).
• Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
• Determine which integration method(s) will be used, integration directionality, and attributes.
• Participate in any data normalization required prior to being imported / inserted into ServiceNow.
• Participate in platform, process, and integration testing.
• Develop and maintain Discovery schedules, pattern usage and the role of other integrations.
• Fulfill role of Enterprise Integration Manager.
• Design, develop, configure, and customize ServiceNow applications and services.
• Deliver new functionality across applications.
• Manage and perform SMS development activities, supporting the entire development lifecycle.
• Apply SDLC and DevOps principles.
• Perform response and resolution for escalated SMS service requests and incidents.
• Assist the platform administrator with incident resolution.
• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays). Shift includes: Rotating On Call

Required Education and Experience:

• 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
• Candidate must be proficient with Discovery and Integrations.
• Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Verifiable Certification is required
• Current ServiceNow Certified System Administrator (CSA)
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Preferred Qualifications:

• Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).
• Extensive knowledge of ServiceNow Discovery and Integrations.
• Experience with the SNMP technologies that support Discovery Patterns.
• Experience with SOAP/REST-based API integrations.