Patient Care Specialist II

Job Description Summary

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How will you make an impact & Requirements

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Applicants may select the location that works best for them during the application process.

We encourage candidates from Wasilla, Anchorage, and Fairbanks to apply.

Available Locations

Wasilla

• 1700 E Bogard Road, Building A, Suite 103
• Wasilla, AK 99654

Anchorage

• 582 E 36th Avenue, Suite 203
• Anchorage, AK 99503

Anchorage

• 701 E Tudor Road, Suite 120
• Anchorage, AK 99503

Fairbanks

• 570 Riverstone Way, Unit 3
• Fairbanks, AK 99709

Benefits Include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid Time Off (PTO)
• 13 Paid Holidays annually

Schedule

• Monday through Friday
• 8:00 AM to 5:00 PM
• No weekends

IMPORTANT: Healthcare Front Office Experience Required

To be considered, candidates must have recent experience working in the front office of a healthcare clinic or medical practice, performing duties such as:

• Patient check-in and check-out
• Insurance verification
• Collecting copays and patient balances
• Appointment scheduling
• Referral management
• Medical records and document scanning
• Answering multi-line phones
• EMR documentation and patient registration

Candidates without healthcare front office experience will not be considered.

Experience in the following settings is strongly preferred:

• Primary Care
• Family Practice
• Internal Medicine
• Urgent Care
• Multi-specialty Medical Clinics

Essential Responsibilities

• Greet patients and provide an exceptional customer service experience.
• Check patients in and out for appointments.
• Verify insurance eligibility, benefits, demographics, and referral requirements.
• Collect copays, balances, and other patient payments.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming calls and respond to patient inquiries professionally and efficiently.
• Scan and upload patient documentation into electronic medical records.
• Manage patient registration and maintain accurate patient records.
• Route clinical messages, refill requests, referrals, forms, and patient concerns to the appropriate care teams.
• Identify and resolve scheduling issues, missing documentation, and registration discrepancies.
• Maintain accurate records within EMR, scheduling, and communication systems.
• Support daily front office operations and collaborate closely with clinical staff.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1-2 years of healthcare front office experience required.
• Experience with patient registration, insurance verification, appointment scheduling, and patient check-in/check-out.
• Experience collecting patient copays and understanding basic insurance processes.
• Proficiency with EMR systems, scheduling software, phone systems, and standard office applications.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a busy healthcare environment.

Preferred

• Experience working in Primary Care, Family Practice, Internal Medicine, or Urgent Care.
• Knowledge of medical terminology, referrals, and prior authorizations.
• Experience working in high-volume outpatient clinics.
• Familiarity with insurance plans, eligibility verification, and patient financial responsibility discussions.

The Ideal Candidate

You are a friendly, detail-oriented healthcare professional who understands the importance of creating a positive patient experience from the moment a patient walks through the door. You excel at multitasking, maintaining accuracy, and keeping clinic operations running smoothly while providing exceptional customer service.

Apply Today

We are hiring for multiple Patient Care Specialist openings throughout Alaska and invite candidates to select their preferred clinic location during the application process.

If you have healthcare front office experience and enjoy helping patients while supporting a busy medical team, we'd love to hear from you.

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Compensation Range:

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The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.