Back to search
Seeking a Compassionate Patient Service Technician- Local Delivery in Watertown, WI
Are you looking for a driving role that goes beyondtransportation and truly makes a difference?
Join Impact to Health as a Patient Service Technician andbecome a trusted, compassionate presence for patients who rely on respiratoryand durable medical equipment at home. In this role, you’ll deliver and set up essential medicalequipment for individuals in your local community, offering hands‑on support,reassurance, and education that empowers patients to feel safer, morecomfortable, and more independent. Every mile you drive and every home you visit directlycontributes to better health outcomes and meaningful moments of care.
Essential Job Duties and Responsibilities
- Deliver respiratory and home medical equipment with a patient‑first mindset, ensuring every interaction reflects compassion, respect, and dignity.
- Set up equipment in the home with care and attentiveness, creating a safe, comfortable environment that supports each patient’s health and independence.
- Provide clear, empathetic education to patients and caregivers, helping them feel confident and supported in using their equipment.
- Assess equipment functionality during each visit, troubleshooting issues with patience and reassurance to reduce stress for patients and families.
- Respond to urgent equipment needs with calm, timely support, understanding the critical role this equipment plays in a patient’s wellbeing.
- Maintain accurate, timely documentation of deliveries, patient interactions, and service activities to ensure continuity of care.
- Keep company vehicles clean, safe, and ready for service to support reliable patient care in the community.
- Follow all safety protocols and company standards to protect patients, caregivers, and yourself.
- Participate in on‑call rotations, offering compassionate assistance during after‑hours needs.
- Perform additional duties as assigned to support patient health, comfort, and overall care experience.
WorkSchedule:Â 8am-5pm are our business hours, must beflexible as there could be times that you are out later than 5pm.
On-Call Duties: There is an on-call rotation as well as aholiday rotation every other
Requirements
Required Education and/or Experience
- High school diploma or GED equivalent, required
- Valid driver’s license in state of residence with a clean driving record, required
Preferred Education and/or Experience
- Experience with medical equipment, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
Employment is contingent uponsuccessfully completing a background check, drug screening, complianceonboarding, and credentialing requirements, as well as maintaining a validdriver’s license with a clean driving record when applicable to the position.
Benefits
Benefits
- Generous paid time off and paid holidays
- Bonus and incentive opportunitiesÂ
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
Learn more about this Employer on their Career Site
