Branch Manager

Branch Manager - Bilingual Spanish

Job Summary

The Branch Manager is an expert in the administration of home care agencies and possesses an in-depth understanding of caregiving regulations, industry standards, and operational best practices. The Branch Manager requires strong leadership, communication, organizational, and problem-solving skills to effectively coordinate all aspects of branch operations. This position is responsible for the overall management, direction, growth, compliance, staffing, training, and performance of the branch while ensuring exceptional service delivery to clients and caregivers

Responsibilities

Personnel Management

• Manages branch personnel, including recruitment, interviewing, onboarding, training, performance management, coaching, discipline, and termination.
• Trains, supervises, and evaluates Client Coordinators and other office staff.
• Responsible for onboarding and training newly hired office employees to ensure they understand company policies, procedures, systems, and performance expectations.
• Oversees recruitment initiatives and collaborates with Recruitment Supervisors to meet branch staffing goals.
• Participates in interviewing candidates for branch positions.
• Ensures all employees receive appropriate orientation and ongoing training.
• Observes and verifies employee timekeeping records and addresses attendance concerns.
• Communicates upcoming staffing needs proactively to support branch growth.
• Fosters a positive work environment and promotes employee engagement, accountability, and teamwork.

Caregiver Recruitment, Training, and Management

• Oversees caregiver recruitment efforts in collaboration with the Recruitment Department. 
• Conducts caregiver orientation and training for applicants entering the caregiving profession. 
• Ensures caregivers are properly trained on company policies, client care expectations, documentation requirements, EVV compliance, professionalism, and regulatory requirements.
• Evaluates caregiver competency and readiness before assignment to clients. 
• Supervises caregivers to ensure compliance with agency policies and state regulations. 
• Conducts regular caregiver performance reviews and coaching sessions. 
• Addresses caregiver concerns, performance issues, and disciplinary matters promptly. 
• Implements conflict resolution strategies to maintain positive caregiver-client relationships. 
• Monitors caregiver retention and engagement initiatives.

Client and Service Management

• Ensures authorized service hours are maximized and utilized appropriately.
• Monitors client visits and coordinates with Billing and Eligibility Departments to verify coverage and authorizations
• Ensures services are provided within approved care plan limits.
• Corresponds with case managers regarding service declines, care plan deviations,
  and client concerns.
•  Assists with staffing difficult or specialty cases.
• Maintains strong relationships with case managers, referral sources, and community
  partners.
• Resolves escalated client and caregiver complaints in a timely and professional
  manner.
• Follow up on unassigned clients to ensure continuity of care and prevent service
  interruptions.
• Ensures client satisfaction and quality service delivery

Marketing and Business Growth

• Participates in marketing meetings and community outreach initiatives. 
• Collaborates with referral sources and potential referral partners to grow the branch census. 
• Works closely with Recruitment to maintain appropriate caregiver-to-client ratios. 
• Reviews and manages the branch census through AxisCare and other operational systems. 
• Identifies opportunities for business growth and service expansion. 
• Builds and maintains professional relationships within the healthcare community.

Team Leadership and Meetings

• Facilitates weekly branch team meetings.
• Establishes and monitors weekly, monthly, quarterly, and annual branch goals.
• Tracks branch performance metrics and develops action plans for improvement.
• Promotes accountability and operational excellence throughout the branch.
• Provides coaching and mentoring to branch staff.

Communication and Coordination

• Receives and appropriately redirects on-call communications.
• Assists with posting, filling, and monitoring open visits.
• Implements, interprets, and enforces company operational policies and procedures.
• Coordinates communication between departments to ensure smooth branch

  operations.

• Maintains effective communication with executive leadership regarding branch
  performance and challenges.

• Ensures timely completion of reports, audits, and compliance requirements.

Compliance and Quality Assurance

• Ensures compliance with all federal, state, and company regulations and policies. 
• Monitors documentation for accuracy, completeness, and compliance. 
• Participates in audits, surveys, and quality improvement initiatives. 
• Ensures staff and caregivers maintain required certifications, training, and credentials. 
• Addresses compliance concerns immediately and implements corrective action plans when necessary

Overall Performance

• Responsible for the overall operational, financial, staffing, compliance, and service performance of the branch. 
• Monitors branch productivity, census growth, caregiver retention, and client satisfaction. 
• Ensures branch goals and company objectives are achieved. 
• Performs all other duties and special projects as assigned.

Confidentiality

• Maintains strict confidentiality of all client, caregiver, employee, and company information. 
• Ensures compliance with HIPAA and all applicable privacy regulations. 
• Protects confidential information from unauthorized disclosure.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Management, Human Resources, or a related field preferred
• Minimum of five (5) years of experience in home care, home healthcare, caregiving, healthcare staffing, or a related field.
• Minimum of two (2) years of supervisory or management experience in a home care or healthcare setting.
• 24hrs Online Caregiverlist training certificate
• Working knowledge of home care regulations, compliance requirements, and industry best practices
• Working knowledge of home care regulations, compliance requirements, and industry best practices.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and home care management software (AxisCare experience preferred).
• Strong attention to detail and ability to maintain accurate records and documentation.Excellent written and verbal communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Proven leadership skills with the ability to motivate, coach, and develop employees.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, results-oriented, and committed to operational excellence.
• Valid driver’s license, current auto insurance, and a clean driving record.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

Benefits

• Medical
• Dental
• Vision
• 401K
• 401K match (up to 3%)
• PTO
• 6 Paid Holiday (Christmas Day, New Years Day, Thanksgiving Day, Labor Day, Memorial Day & Fourth of July)