Registration / Receptionist / Scheduler

Title: Patient Receptionist / Registration / Scheduler

Location: Waukesha, WI

Full/Part Time: Full Time

Hours/Schedule: 40 hours/week, Monday through Friday. No nights or weekends.

Job Duties:

Front Desk Responsibilities

· Open and close clinic as assigned

· Greet and check in patients in a professional, welcoming manner

· Complete pre-registration; verify demographics and insurance information

· Obtain required patient signatures and documentation

· Prepare patient charts and ensure readiness for upcoming clinic days

· Facilitate patient flow and communicate delays as needed

· Distribute glasses and contact lens prescriptions and schedule follow-up appointments at checkout

· Collect copays and patient balances; process daily cash drawer reconciliation

· Maintain a clean, organized reception and waiting area

Central Scheduling & Call Center Responsibilities

· Answer incoming calls from a high-volume call queue

· Schedule, reschedule, and cancel appointments for multiple providers and locations

· Manage patient wait lists

· Provide appointment details, directions, and provider information

· Perform light scheduling-related clinical triage and route urgent concerns appropriately

· Monitor and process multiple Epic work queues

· Process and schedule non-surgical referrals in Epic, including patient outreach and documentation

· Retrieve and distribute faxes in a timely manner to support patient care

Qualifications:

Education: High school graduate.

Experience: Healthcare experience preferred.

Join the MEA Family!

• Learn from the best Ophthalmologists in the Waukesha area at the highest level of medical and surgical eye care. Great professional growth opportunities!
• Competitive pay
• Free parking at all locations
• Patient population and services are diverse-- young kids to adults.
• Uniform allowance/reimbursement
• Great Employee Vision Benefits
• And much more!