Quality Engineer

Quality Engineer

Location: Onsite Waupaca WI

Reports To: Quality Manager

Employment Status: Full Time

Travel: Up to 30% per year

Work Schedule: 8:00 a.m. – 4:30 p.m. Monday – Friday

Pay: $75,000 to $85,000/year

Benefits: Health, Vision, and Dental Insurance; Paid Time Off, Paid Holidays, 401K with matching.

Position Overview: Quality Products are key to Gusmer’s reputation as the “Go To Provider!” The Quality Engineer plays a key role in maintaining this reputation by improving products, processes, and customer experiences through internal and external collaboration to ensure quality and continuous improvement initiatives across multiple manufacturing locations. Through effective communication, collaboration, and ownership of results, this position leads customer complaint investigations, root cause analysis, corrective actions, and quality system improvements that support operational excellence and customer satisfaction.

Key Responsibilities

Customer Complaint Resolution and Communication

• Leads customer complaint investigations by collaborating with internal teams to identify root causes, developing corrective actions, and providing timely customer resolutions.

• Analyzes production, quality, and batch data from internal systems to identify trends, support investigations, and drive fact-based problem solving.

Quality Processes Evaluation and Validation

• Leads technical service and continuous improvement initiatives, coordinating cross-functional teams to investigate issues, implement corrective actions, and drive timely resolution.

• Supports change control, risk management, and validation efforts to ensure product quality and operational excellence.

• Reviews and approves quality documentation, investigations, and validation records to ensure compliance, accuracy, and effective issue resolution.

• Develops and maintains incoming inspection methods and acceptance criteria for materials and components, ensuring alignment with quality, customer, and business requirements.

• Participates in Good Manufacturing Practice (GMP) and quality system activities, including audits, risk assessments, corrective actions, document reviews, and continuous improvement initiatives that promote product quality and regulatory compliance.

Root Cause Analysis, Risk Management and Continuous Improvement

• Leads root cause investigations and risk assessments related to customer complaints, supplier issues, nonconforming materials, and other quality concerns; identify and implement effective corrective and preventive actions.

• Leads internal teams in identifying and implementing process improvements that enhance product quality, increase consistency, and support manufacturing performance goals.

Qualifications

• Highschool Diploma/GED required.

• Bachelor’s degree in Engineering (mechanical, manufacturing, industrial) preferred or in lieu of a degree commensurate work experience may be considered.

• Three years of work experience in Manufacturing is required.

• Prior experience in a Quality or Quality Engineering role required.

• Experience within a ISO9001 certified company or other highly regulated environments, with some involvement in QMS, is preferred.

• Experience with injection molding and/or papermaking preferred.

• Industrial quality and/or technical training with data acquisition and analysis experience is required.

• Certified ASQ Black belt or other Six Sigma training is preferred.

• Auditing experience preferred.

Work Environment

• Primarily works in an office environment. Works in a laboratory and manufacturing environment as required. There may be exposure to noise, dust, moving machinery, and temperature variations in the manufacturing facility.

• Must adhere to all company safety policies, wear appropriate PPE (personal protective equipment), and comply with OSHA and facility safety standards.

Equal Opportunity Statement

Gusmer Enterprises, Inc. is committed to providing equal employment opportunities and supporting internal career growth. All qualified internal applicants will receive consideration consistent with company policies.