Customer Service Representative

• Medical Insurance with optional Health Savings Account through Associated Bank 
• Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family) 
• Vision Insurance 
• Life Insurance 
• 401k 
• Company paid short term disability 
• Paid Time Off
• Paid Holidays
• FSA
• Critical Illness
• Hospital Indemnity
• Plus opportunities for pay increases and bonuses 

Job Responsibilities 

• Assist internal and external customers with billing issues and questions 
• Greet customers warmly and ascertain problem or reason for calling 
• Manage large amounts of incoming calls 
• Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; working with other teams to resolve problems on customer accounts; following up to ensure resolution 
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution 
• Identify and assess customers’ needs to achieve satisfaction 
• Provide accurate, valid, and complete information by using the right methods/tools 
• Keep records of customer interactions 
• Collect payments and set up payment plans 
• Assist with training new employees 

Job Requirements  

• High School Diploma or equivalent is required  
• Proven customer support experience 
• Strong phone contact handling skills and active listening 
• Customer orientated and ability to adapt/respond to different types of characters 
• Excellent communication skills
• Ability to multitask, prioritize and manage time effectively

The Company