Description

POSITION SUMMARY

The Server Assistant is responsible for delivering hospitality to our guests with genuine and personable conversation and service. This position is critical to our guest’s overall experience as the Server Assistant must ensure the environment is clean, orderly, and stocked for our guests and team members. Growth potential to move up to a server position.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

Deliver genuine hospitality to and establish emotional connections with our guests
Contribute to the overall teamwork and success of the restaurant
Communicate effectively with guests and team members
Maintain proper grooming and uniform standards
Ensure interior and exterior cleanliness of the restaurant
Set and reset tables perfectly guest-ready in a timely manner
Sweep floors throughout the entire restaurant
Carry dirty dishes, glassware, and silverware to the dish area for cleaning
Communicate with managers and hosts regarding table availability and key table updates
Maintain a high level of cleanliness and sanitation
Demonstrate professional and gracious demeanor at all times
Perform all opening, running, and closing duties accurately
Perform any job function requested by the management team
Attend to guest needs; providing bread & butter, water service, pre-setting service, attend to any needs of the guest

POSITION QUALIFICATIONS

Competency Statement(s)

Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
Communication – Listens to others and communicates in an effective manner
Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
Problem Solving – Resolves difficult or complicated challenges
Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

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