Job Summary:

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.

Job Description:

Key Responsibilities:

Provide advanced technical support for cloud-hosted applications (Azure environment)
Troubleshoot issues related to:
- Database refreshes and upgrades
- Application errors in test and production environments
- Batch processing and performance degradation
Collaborate with Hosting and Infrastructure teams to resolve escalations
Analyze recurring issues and recommend long-term solutions
Support customer environments including testing and production systems
Document solutions and contribute to knowledge base articles

Required Skills & Experience:

Strong experience with Microsoft Azure (IaaS/PaaS)
Solid understanding of SQL Server and database management
Experience supporting hosted/SaaS applications
Ability to diagnose performance issues and system errors
Familiarity with incident management tools (e.g., Zendesk or similar)
Strong troubleshooting and analytical skills

Preferred Qualifications:

Experience with enterprise asset management or fleet management systems
Knowledge of application integrations and data pipelines
Exposure to ITIL practices or structured support environments

Key Competencies:

Strong communication skills (customer-facing)
Ability to work independently in a remote environment
Collaboration across global teams (US/UK coordination)
Why Join Us:
Opportunity to shape and support a growing UK presence
Work on modern cloud-hosted platforms
Be a key contributor in improving system reliability and customer experience

Worker Type:

Regular

Number of Openings Available:

Learn more about this Employer on their Career Site

Technical Support Engineer – Cloud & Hosting (UK)