Graduate Development Program, Associate Specialist, Customer Energy Integration

About the Position

Are you interested in clean energy, data, customer support, and solving problems that make a real impact? As an Associate Specialist on the Customer Energy Integration team, you’ll help support Massachusetts Distributed Energy Resource (DER) programs after customers and energy producers connect to the electric grid.

The team supports a wide range of customers, from homeowners with rooftop solar to large solar farms that generate energy for commercial purposes. You’ll help manage the information, processes, communications, and customer needs that keep these programs running smoothly after connection.

This is a great opportunity for someone who enjoys variety, learning new things, working with data, and finding practical solutions. Every day may bring a different challenge, and you’ll have the opportunity to learn from experienced team members while also bringing your own ideas and perspective to the group.

What You'll Do

• Support the administration of Massachusetts DER programs by tracking post-connection activities, deliverables, customer needs, and regulatory requirements.
• Validate, maintain, and analyze distributed generation facility data to support reporting, regulatory filings, customer communications, and operational decisions.
• Assist with recurring regulatory reports, compliance filings, reconciliations, and other reporting requirements, with a focus on data accuracy and completeness.
• Respond to customer and internal stakeholder questions related to post-connection distributed generation programs, escalating complex issues when needed.
• Participate in regulatory, operational, and program meetings by documenting discussions, decisions, risks, action items, and next steps.
• Create and update procedures, customer communications, educational materials, training resources, job aids, templates, and knowledge management content.
• Collaborate with teams across Customer Energy Integration, Regulatory, Billing, Customer Contact Centers, Information Technology, and other business functions to improve processes and customer experiences.
• Support process, system, reporting, automation, and customer experience improvements by gathering requirements, documenting challenges, identifying solutions, and helping with special projects.

What You'll Need to Apply

• Bachelor or Master’s degree in Business, Data Analytics, Energy, Environmental Studies, Communications, Operations, or a related field from an accredited institution    
• Graduated between May 2026 and June 2027   
• Ability to begin the National Grid Graduate Program on June 7, 2027, or July 12, 2027
• Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (such as sponsorship for an H-1B, TN, O, L, STEM OPT, or other employment-based work authorization)
• Strong analytical, organizational, written, and verbal communication skills.
• The ability to manage multiple priorities, review detailed information, solve problems, and collaborate with technical and non-technical teams.

It would be awesome if you had

• Internship, co-op, academic, or work experience involving data analysis, customer support, reporting, regulatory programs, process improvement, renewable energy, or utility operations.
• Experience with Microsoft Excel, including sorting, filtering, formulas, PivotTables, or other tools used to organize and analyze data.
• Familiarity with distributed energy resources, solar generation, electric utility programs, regulatory processes, billing, or customer communications.

What You’ll Get in Return

• Structured development opportunities, mentorship, and ongoing feedback to accelerate your career growth
• Exposure to leaders, cross-functional teams, and diverse areas of the business
• Opportunities to build your professional network and develop lasting industry connections
• Meaningful work and real-world experience that provide a strong foundation for a long-term career at National Grid
• Competitive salary ranging from $71,000 to $83,000, plus a comprehensive benefits package
• Financial support for your future through up to $6,000 in student loan repayment assistance and tuition reimbursement benefits of up to $8,000 annually for undergraduate studies and $10,000 annually for graduate studies
• The opportunity to help support the customers and energy producers connected to Massachusetts’ electric grid.

About the Graduate Development Program

National Grid’s Graduate Development Program (GDP) is a year-long development program for recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing industry. Graduates will shape the future of National Grid. Bringing fresh thinking, new perspectives, and exploring with energy, we’ll give you real responsibility and an opportunity to move with purpose from day one – putting the power to supercharge your career in your hands.

Graduates start their careers at National Grid with an in-depth 3-week in-person Orientation which gives you exposure to all parts of the company, allows you to network with your Graduate cohort, GDP alumni, and senior leaders, and provides you with the opportunity to travel throughout our service territory in the northeast US. Following Orientation, you’ll begin working in the full-time position outlined below and take part in robust in-person and virtual development activities throughout the year. This includes monthly development sessions, active mentorship, and an intensive and immersive “Hackathon Project” where you “hack” a real-world National Grid problem.

About National Grid

National Grid is the critical energy infrastructure company, operating the electricity and gas networks and infrastructures that connects millions of people to the energy they use every day, supporting homes, businesses and communities across Massachusetts and New York.

We know the future of energy won't be shaped by what we know today. It will be shaped by what's possible tomorrow. That's why we're investing in the next generation of talent, giving undergraduates and graduates the opportunity to learn from experts, gain hands-on experience and contribute to work that matters from day one.

Are you ready to unlock the power of the possible?

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