Collections Representative

Collections Representative

CSI is one of the largest independent equipment leasing companies in the world.  We provide our customers not only with financial solutions, but for help with asset management, end-of-life data security, disposal and more – all on a global scale.  CSI employees have been working to provide intelligent solutions with superior customer service for over five decades.  Start your journey with CSI today!

What to expect in this role on a given day:

CSI's Collections department works directly with our customers when following up on past due invoices. The team also creates regular internal reporting to provide updates and details to management within CSI regarding overdue invoices and balances due. Day to day responsibilities include:

• Contact customers to collect payment on past due invoices. Analyze past due accounts to determine a course of action to collect.
• Research transactions and review contracts to determine the best course of action to collect payment.
• Participate in the preparation of collection reports.
• Research customer questions, including reviewing CSI contracts and/or activity in CSI system, and possibly following up internally to obtain additional information. Respond to customers in a timely manner.
• Document collection notes with accuracy.

You will be a good fit for this position if you have:

Ideal candidates have a professional and assertive approach with customers while also thinking analytically to solve issues. You will also have:

• A high school diploma or equivalent
• Excellent communication and organizational skills
• Working knowledge of Microsoft Excel/Word
• Detail oriented, analytical, ability to handle multiple priorities
• Minimum 2 years of corporate collections experience
• Experience in corporate collections handled in a customer service manner 
• Must be able to work with customers and internal departments at all levels to research, analyze, and determine a course of action to resolve and collect on past due accounts
• Must be able to meet deadlines and be a team player

How we take care of our people:

• Competitive pay & benefits package includes:
• Medical, dental, and vision coverage for you & your family
• Virtual medical and mental health care coverage
• Pre-tax medical & dependent care flexible spending accounts
• Health Reimbursement Arrangement
• Company matched 401(k) retirement savings account
• Company-paid short & long-term disability and life insurance
• Employee Assistance Program
• Paid Time Off
• Hybrid work schedule
• On-site fitness center
• Wellness program
• Company events

Equal Opportunity Employer, including disability/vets