Customer Service Returns

Job Details: Job Location: Missouri - Wentzville, MO, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Customer Service, Customer Service Support Specialist (Returns & Reships)Location: Wentzville, MOSchedule: Monday-Friday, 11:00 AM-7:30 PMWork Setting: OnsitePosition Type: Full-TimeCompensation: Starting at $17.50 per hourHelp Make Things Right When the Unexpected Happens.At etrailer, our commitment to our neighbors doesn't end when an order is delivered. Sometimes an item arrives damaged, something is missing, or a product needs to be returned. When that happens, how we respond is an important part of the neighbor's journey.As a Customer Service Support Specialist focused on Returns and Reships, you'll work behind the scenes to help turn those situations into solutions. You'll research orders, process returns and credits, arrange replacement shipments, and ensure the details are handled accurately so our neighbors can move forward with confidence.The details make the difference.This role is primarily back-end order support, with phone and email communication when needed. Success means understanding what happened, determining the right next step, and following through to help create a smooth, timely resolution.What You Will Do Research orders, shipment details, and product information to understand concerns and determine the appropriate next steps. Process returns, credits, and inventory adjustments accurately while maintaining clear documentation. Create replacement shipment invoices for missing, damaged, or incorrect products to help resolve neighbor concerns efficiently. Communicate with neighbors through phone and email when additional information, updates, or follow-up are needed. Maintain accurate records and manage multiple requests to ensure timely resolutions without unnecessary back-and-forth. Partner with Customer Service, Shipping, and other teams to resolve challenges, identify recurring issues, and improve our processes. Take ownership of your work, support your teammates, and have some fun while helping make things right for our neighbors. What Makes Someone Successful in This Role You're highly organized and pay attention to details that others might overlook. You enjoy researching problems, understanding what happened, and identifying practical solutions. You take ownership of your responsibilities and follow through without needing constant reminders. You communicate clearly and professionally when working with neighbors and teammates. You remain focused and accurate while managing a high volume of requests and changing priorities. You're comfortable using technology, learning new systems, and adapting as processes evolve. Experience in customer service, order support, returns, shipping, or another detail-focused environment is helpful, but sound judgment, reliability, and a willingness to learn matter just as much. Who This Role Is ForThis role is a great fit for someone who enjoys solving problems and bringing order to situations that don't always go as planned. You'll spend much of your day researching information, processing transactions, and ensuring the right steps are taken to resolve concerns.If you enjoy working through details, staying organized, and knowing your efforts help create a better experience for someone else, you'll find opportunities to grow while making a meaningful impact at etrailer.Benefitsetrailer offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, and more.You'll also receive hands-on training and ongoing support as you learn our systems, processes, products, and approach to taking care of our neighbors.Ready to Join Our Team?If you're organized, dependable, and enjoy solving real problems while helping neighbors move forward with confidence, we'd love to hear from you. Join etrailer and help us make things right when the unexpected happens.Qualifications: