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Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Savings bank
- Training & development
- Vision insurance
Right at Home Des Moines is looking for a Care Coordinator to join our team! The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor always and can
effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion,
Listening, Resourcefulness, and Conflict Management.
ESSENTIAL FUNCTIONS FOR CARE COORDINATOR
VERBAL COMMUNICATION
effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion,
Listening, Resourcefulness, and Conflict Management.
ESSENTIAL FUNCTIONS FOR CARE COORDINATOR
VERBAL COMMUNICATION
- Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
- Effectively communicates care plan with clients, families, caregivers and collaborates with Clinical Manager.
- Ensure clients, families, office staff and care partners have the information they need to create extraordinary client experiences.
- Supports Scheduling Manager to match appropriate caregivers with clients and update clients in a timely manner regarding schedule changes or other updates.
CUSTOMER FOCUS
- Engages with prospects looking for care.
- Participates in Client Satisfaction program.
- Identifies and reports opportunities to improve client experience.
- Serves as an on-call coordinator on rotating basis with other office staff.
- Conducts client quality calls and provides follow-up as needed to family members, caregivers, and others.
- Works to secure Google reviews from clients and/or their families for RaH Google business page.
- Participates in marketing and community activities.
LISTENING
- Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
- Acknowledges, manages, and investigates client and/or family complaints and completes associated documentation within 48 hours.
- Actively listens to, and communicates with the concerns of caregivers, establishing good relationships with the goal of retaining current care staff.
DESCISION MAKING/JUDGEMENT
- Maintains calm and offers sound guidance during emergencies.
- Completes home safety checks.
- Helps families understand how changes in condition affect the care needs of their loved one.
- Ensures a good client and caregiver match.
- Conducts caregiver Supervisory Visits and initial visit Meet and Greets.
- Adheres to and demonstrates the core values of the company- advocacy, dependability, adaptability, professionalism, and compassion.
ORGANIZATION
- Maintains complete, accurate and timely client records in WellSky.
- Uses tags appropriately in WellSky for data collection and reporting.
- Maintains compliance with applicable laws and regulations and agency policies and procedures.
- Participate in orientation and training for new caregivers.
- Provide nurse delegation training during onboarding with new hires as well as in the field based on clients' needs.
- Provide ongoing training and mentorship to caregivers, participate in yearly skills fair.
- Collaborate with other office staff to complete tasks for growing the number of clients and caregivers.
PASSION
- Educates clients, families, referral sources and care partners on the importance and power of person-centered, Age-Friendly Care.
- Represents agency in the community through attending fairs and networking opportunities as needed.
- Exhibits enthusiasm, charisma, excitement and a positive "can do" attitude toward creating an extraordinary client experience.
LIKEABILITY
- Conducts client introductory and supplemental visits on an as-needed basis.
- Mentors caregivers and positively communicates opportunities to improve the client experience.
- Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.
RESOURCEFULNESS
- Seeks out and seizes opportunities, goes beyond the "call of duty," and passionately finds ways to surpass barriers to improve the client experience.
- Takes proactive action to re-stimulate and improve projects related to the client experience.
- Other general office and clerical functions.
- Other duties assigned by Owner, Clinical Manager, Executive Director.
EDUCATION/ SKILLS/ ABILITIES/ AVAILABILITY
- Licensed Professional Nurse license in good standing required.
- Basic office and computer skills and organizational abilities.
- Excellent interpersonal relations abilities. Excellent telephone skills.
- Have a valid driver's license and use of insured automobile.
- Knowledge of common medical terminology. And home health experience preferred.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours.
WORKING ENVIRONMENT
- Works primarily outside of the office.
- Travel required for field training, supervisory visits, marketing, client visits, etc.
COMPENSATION AND BENEFITS FOR CARE COORDINATOR
- Salaried position with competitive pay based on experience
- PTO
- Paid Holidays
- Health Insurance
- Savings Plan
- Same day pay with Tapcheck
- Ongoing paid training and development, opportunities for growth
- Recognition, celebrations, and great team interactions!
IND123
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