Manager - Patient Access (Full-Time)

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of a Manager of Patient Services at The Iowa Clinic might look like?

• Oversee daily operations of the Patient Services Center, ensuring efficient scheduling, call management, and high-quality patient service.
• Monitor staffing levels, workloads, and service metrics to maintain operational efficiency and address real-time issues.
• Lead, coach, train, and develop PSC staff while fostering a culture of accountability, teamwork, and exceptional customer service.
• Manage employee performance through regular feedback, productivity monitoring, performance evaluations, and corrective action when needed.
• Analyze operational and quality metrics to identify improvement opportunities and implement process enhancements.
• Ensure compliance with department policies, scheduling workflows, organizational standards, and patient confidentiality requirements.
• Support onboarding, training, and integration of new services, departments, and workflow initiatives.
• Collaborate with leadership to drive operational improvements and achieve departmental goals.
• Provide operational support during staffing shortages or periods of increased workload.
• Participate in organizational committees, projects, and other duties as assigned.

This job might be for you if…

Education

• Bachelor’s degree in health care administration, business administration, or related field preferred. Equivalent experience may be considered.

Qualifications

• 3–5 years of supervisory experience in healthcare operations, patient access, scheduling, or call center operations required. 
• Experience in a medical practice or multi-specialty environment preferred.
• Experience managing teams, workflows, and operational performance metrics preferred.

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What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals
• and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication