Reservations/PBX Agent

Delaware North Gaming is hiring full-time Reservations/PBX Agents to join our team at Southland Casino in West Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Dispatcher, you take incoming calls from our field service team members to ensure the proper response in a timely manner. If you have excellent communication skills, are able to effectively prioritize and multi-task, and enjoy working in a fast-paced environment, apply now.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

• Efficiently operate communication equipment to communicate to drivers and Southland locations in need of service
• Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program
• Operate GPS equipment to track locations of Southland mobile personnel, inputting data into the dispatch report in accordance with procedures
• Effective communication with management regarding service issues and break downs

• Effective written and oral communication skills
• Professional telephone etiquette
• Computer skills including e-mail, spreadsheets, data base activity, and keyboarding
• Capacity to work a flexible schedule
• No high school diploma or GED required

• Ability to focus and understand GPS monitoring maps for extended periods of time, sitting with breaks for the duration of shift, typically 8 hours
• Ability to work with others in limited space capacity
• Adequate vision capabilities