Customer Care Coordinator

About Us

WHY PRODRIVEN GLOBAL BRANDS? BECAUSE WE ARE THE PROFESSIONAL’S CHOICE!  You will find our market leading products and brands on job sites all over the world.

Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred.

Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs.  The status and minimum in-office requirements are subject to change based on evolving business needs.

Overview

Build Your Future with Our Customer Care Team

We are always interested in connecting with customer-focused professionals who may be a strong fit for future Customer Care Coordinator opportunities.

This is an evergreen posting and not an active job opening. By submitting your application, you are expressing interest in future opportunities with our Customer Care team. We will review applications as positions become available and may contact you if your experience aligns with an opening.

About the Role

The Customer Care Coordinator plays an important role in delivering seamless, end-to-end support to customers. In this role, you will build positive customer relationships, resolve questions, and represent the organization with professionalism, strong communication, and a customer-first mindset. 

Our Customer Care team works in specialized groups focused on key service areas. Team members receive comprehensive training, collaborate across functions, and have opportunities to continue developing their skills and growing their careers.

Responsibilities

What You Will Do

As a Customer Care Coordinator, you will:

·       Respond to customer questions, requests, and concerns in a timely and professional manner.

·       Support customers through various communication channels.

·       Investigate and resolve account, order, service, or technical concerns.

·       Provide customers with clear updates, next steps, and expectations.

·       Support customer orders, returns, credits, and other transactions.

·       Coordinate fulfillment and service activities while addressing exceptions.

·       Review system-generated reports or alerts and take appropriate action.

·       Document customer interactions and case activity accurately.

·       Escalate concerns according to established guidelines.

·       Educate customers on available self-service tools and resources.

·       Participate in training and continuous improvement activities.

·       Collaborate with team members to improve the customer experience.

·       Identify and communicate opportunities to strengthen processes and systems. 

Qualifications

What We’re Looking For

·       An associate degree in business administration or a related field, or equivalent work experience.

·       One to three years of direct customer service experience.

·       Intermediate proficiency with Microsoft Outlook, Word, and PowerPoint.

·       Strong written, verbal, interpersonal, and problem-solving skills.

·       Professional and personable phone communication skills.

·       Ability to quickly build rapport and create positive customer interactions.

·       A collaborative, dependable, and customer-focused approach.

Please note: This is not an active opening. We are gathering applications for anticipated future opportunities and will reach out if a position becomes available that aligns with your experience.

EEO Statement

ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic.  ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

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