Restaurant Manager

Job Details: Job Location: CT - Westbrook, CT, Position Type: Full Time, Education Level: Not Specified, Salary Range: $75000.00 - $90000.00Salary/year, Travel Percentage: None, Job Category: Hospitality - Hotel, Water's Edge Resort and Spa is seeking a hospitality enthusiast to join our food & beverage team. As Restaurant Manager, you will be a leader in all aspects of the business. You will deliver a high-quality menu and motivate the staff to provide excellent customer service, ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. You will oversee the dining room, check-in with customers and balance seating capacity. As a manager you will lead by example and uplift the staff during busy moments in our fast-paced environment. The restaurant manager will ensure our restaurants run smoothly and customers have pleasant dining experiences. Primary Tasks: Coordinate Daily Front of the House and Back of the House restaurant operations and maintain high standards of service. Deliver superior service and maximize every customer satisfaction to create memorable dining experiences. Respond efficiently and accurately to customer complaints. Regularly review product quality. Organize and supervise shifts. Appraise staff performance and provide feedback to improve productivity. Estimate future needs for goods: China, glass and silverware. Oversee beverage and nonfood inventory management and ensure operational efficiency. Ensure compliance with sanitation and safety regulations. Manage restaurant’s good image and suggest ways to improve it. Control operational costs and identify measures to cut waste. Recommend ways to reach a broader audience (e.g., discounts and social media ads). Hire, train and mentor new and current employees in proper customer service practices. Implement policies and protocols that will maintain future restaurant operations.Qualifications: 2 years of work experience as a Restaurant Manager, Restaurant General Manager, or similar role. Strong beverage management experience is required, including bar operations, liquor inventory, beverage cost control, ordering, and responsible alcohol service. Exceptional training skills for quality service. Impeccable customer service skills. Familiarity with restaurant software Open Table and Toast. Strong leadership and motivational skills. Ability to work early mornings and late nights, weekdays, weekends and holidays. Ability to stand for long periods of time. Ability to lift, push, pull and carry 25lbs. Hospitality management degree is a plus. BenefitsWater's Edge Resort and Spa offers a comprehensive benefits package for eligible full-time employees, including: Medical, Dental, Vision, and Group Life Insurance Paid Time Off 401(k) with Employer Contribution Eligibility Employee Discounts Employee Meals