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Responsibilities
- Greets and welcomes customers with a smile, and takes pride in being a Caesars Team Member
- Serves as Hotel representative and customer service role model for other Team Members  Â
- Understands, values, and supports the Caesars’ mission, vision & values
- Knows special events, promotions, and player programs
- Resolves customer issues according to the Family-Style Service model, using Service Recovery toolsÂ
- Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings  Â
- Responsible for the accurate check-in and checkout of guests
- Ensures that all guest contact is courteous, informative, and thorough
- Ensures that Housekeeping cleans all rooms prior to issuing keys  Â
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping
- Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization Â
- Maintains an operating bank, renders bills, and issues change
- Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property
- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/CasinoÂ
- Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
- Ensures guests’ problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools
- Maintains knowledge of hotel, community, and Special Events to provide guests with superior service
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times Â
Qualifications
- High school diploma or equivalent requiredÂ
- Superior customer service skills required
- Experience in data entry and dealing with the public is required
- Career interest within the hospitality field or related industry is preferred
- Computer usage skills required
- Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred
- Must be able to get along well with co-workers and work as a team
- Must be able to work a flexible schedule including nights, weekends, and holidays as necessaryÂ
- Professional appearance and demeanor requiredÂ
- Strong interpersonal skills are required
- Must be able to read, write, speak and understand English
ADDITIONAL REQUIREMENTS:
- Must be able to stand for long periods
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk  Â
- Must be able to lift and carry up to 25 pounds
- Responds to visual and aural cues.
- Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key embosser, printer, and bar encoder
- Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Â
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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