Support Staff: Front Desk Receptionist

Front Desk Receptionist Job Description

Position Summary

The Front Desk Receptionist supports daily clinic operations by greeting patients, completing registration and check-in/check-out processes, answering telephone calls, collecting payments, and maintaining an efficient front-office workflow in a fast-paced urgent care environment. This position is expected to provide professional, compassionate, and timely service while supporting an excellent patient experience.

Essential Duties & Responsibilities

• Greet patients professionally and assist with check-in and check-out.
• Accurately register patients and verify demographics, identification, insurance information, consent forms, and required documentation.
• Verify insurance eligibility and collect copays, deductibles, outstanding balances, and self-pay payments according to clinic procedures.
• Assist patients with general questions while maintaining professionalism and protecting confidential information.
• Accurately enter and update patient information in the EMR system.
• Scan, upload, and organize identification cards, insurance cards, forms, and other required documents.
• Schedule or assist with follow-up appointments and referrals when directed.
• Follow HIPAA, OSHA, privacy, infection-control, and clinic safety requirements at all times.
• Maintain an organized, clean, and professional front desk, lobby, and waiting area.
• Complete required front-desk logs, cash reconciliation, paperwork, scanning, filing, and other assigned administrative duties.
• Assist with clinic opening and closing responsibilities.
• Support high-volume clinic operations and assist coworkers as needed.
• Communicate professionally and effectively with patients, providers, leadership, coworkers, insurance representatives, and outside organizations.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, urgent care, healthcare, customer service, or receptionist experience preferred.
• Familiarity with medical terminology, insurance verification, and EMR systems preferred.
• Strong customer service, communication, multitasking, and organizational skills.
• Ability to maintain accuracy and professionalism in a fast-paced environment.
• Basic computer and data-entry skills required.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.

Availability Requirements

Must have flexible availability throughout employment and be able to work afternoons, evenings, weekends, and/or shifts based on the clinic location applied for, which may include clinics operating until midnight.

Part-time employees are required to maintain availability for a minimum of three shifts per week. This position is not considered contingent or on an as-needed basis.

Physical Requirements

This position may require extended periods of sitting, standing, and walking; frequent computer and telephone use; occasional bending and reaching; and lifting or moving items weighing up to 25 pounds. Reasonable accommodations are available in accordance with applicable law.

Disclaimer

This job description is intended to describe the general nature of the position and may not include all duties and responsibilities. Responsibilities may be modified at any time based on operational and business needs.