Description
A Sales Associate supports an engaging and organized shopping experience by maintaining merchandise presentation, restocking inventory, and providing exceptional customer service. This role operates in a fast-paced retail environment and plays a key part in achieving store appearance and sales goals.
Key Responsibilities
- Stay within designated floor area to ensure consistent customer coverage.
- Greet and assist customers in a friendly and professional manner.
- Answer product questions and help customers locate merchandise.
- Return merchandise from fitting rooms and stock areas to the sales floor.
- Retrieve merchandise from the stockroom upon customer or team request.
- Maintain merchandise displays according to visual standards.
- Perform daily housekeeping tasks, including:
- Tidying racks and displays
- Buttoning and folding items
- Picking up merchandise from the floor
- Straightening signage and fixtures
- Stay informed on store promotions, policies, and updates by reviewing internal communications (e.g., Lowdown memos).
- Adhere to company dress code.
- Works collaboratively with team members and assists new team members during their training.
- Perform other duties as assigned by store leadership.
Requirements
Qualifications
- No prior retail experience required—training provided.
- Ability to work quickly and accurately in a high-traffic environment.
- Basic verbal communication skills in English.
- Ability to follow written and verbal instructions in English.
- Customer-oriented with strong common-sense problem-solving skills.
Physical Requirements
- Ability to stand for extended periods on concrete flooring.
- Frequent reaching, lifting, pushing, and pulling of merchandise and fixtures.
- Regular bending, stooping, crouching, or kneeling to retrieve and organize merchandise.
- Must be able to lift or move items up to 25 pounds.
Work Environment
- Fast-paced, team-oriented retail setting.
- Moderate noise level typical of a busy store environment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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